Evolve IP

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Evolve IP Overview

Evolve IP Q4 SPIFF

SPIFF

Evolve IP gets you to the cloud faster than a speeding bullet! As the industry's only multi-threaded cloud provider, Evolve IP can enable you to.. →

Evolve IP 2019 Partner Playbook

Brochure

We developed this book to be a resource for our partners to help them develop and secure cloud-based revenue streams. The playbook is organized by.. →

Evolve IP Battle Card

Battle Card

Use our Battle Card to leverage Evolve IP's award-winning solutions. This Battle Card includes solution highlights, cloud qualifying questions to ask.. →

Evolve IP One Pager

White Paper

Handy overview to describe Evolve IP and our solutions.

Evolve IP Channel Advisor Territory Map

User Guide

Use this territory map to find out which Channel Advisor is covering your region. Please don't hesitate to reach out!

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Improve Response to Your Post Call Surveys -.. → Improve Response to Your Post Call Surveys - 8 Tips

Part of your businesses success relies on understanding what your customers and clients think of you and your services. Post call surveys ...

Blog Article
Blog Article
1 jplist-folder-All-Posts-4438 jplist-folder-Blog-4439 Blog jplist-topic-Ccaas jplist-topic-Contact-Center 0 287604 287604 Part of your businesses success relies on understanding what your customers and clients think of you and your services. Post call surveys also help gauge of customer service agents effectiveness. These 8 tips can help drive responses to your post call surveys.

Improve Response to Your Post Call Surveys - 8 Tips

Blog Article

Part of your businesses success relies on understanding what your customers and clients think of you and your services. Post call surveys also help ...

Contact Center Testimonial Contact Center Testimonial

Download our latest contact center testimonial and let your prospects hear from the customers themselves!

Success Story
Success Story
2 jplist-folder-All-Posts-4438 Success-Story-Success-Story jplist-topic-Call-Center jplist-topic-Cc jplist-topic-Ccaas jplist-topic-Contact-Center jplist-topic-Ecs 0 287573 287573 Download our latest contact center testimonial and let your prospects hear from the customers themselves!

Contact Center Testimonial

Success Story

Download our latest contact center testimonial and let your prospects hear from the customers themselves!

2019 Cloud Adoption Survey Infographic 2019 Cloud Adoption Survey Infographic

Check out some key stats from our 2019 Cloud Adoption Survey results!

Tips and Hints
Tips and Hints
3 jplist-folder-All-Posts-4438 Tips-and-Hints-Tips-and-Hints jplist-topic-Cloud-Adoption jplist-topic-Cloud-Communications jplist-topic-Cloud-Computing jplist-topic-Evolve-Ip jplist-topic-Survey 0 287542 287542 Check out some key stats from our 2019 Cloud Adoption Survey results!

2019 Cloud Adoption Survey Infographic

Tips and Hints

Check out some key stats from our 2019 Cloud Adoption Survey results!

WFM Infographic WFM Infographic

Everything you need to know about needs, trends and solutions around workforce management.

Tips & Hints
Tips & Hints
4 jplist-folder-All-Posts-4438 Tips---Hints-Tips---Hints jplist-topic-Call-Center jplist-topic-Ccaas jplist-topic-Contact-Center jplist-topic-Performance-Management jplist-topic-wfm jplist-topic-Workforce-Management 0 287510 287510 Everything you need to know about needs, trends and solutions around workforce management.

WFM Infographic

Tips & Hints

Everything you need to know about needs, trends and solutions around workforce management.

Supporting a BYOD Workplace from the Cloud -.. → Supporting a BYOD Workplace from the Cloud - You Can Do It

A major concern around implementing a BYOD program revolves around security - data loss, theft, and virus issues. Yet supporting a BYOD ...

Blog Article
Blog Article
5 jplist-folder-All-Posts-4438 jplist-folder-Blog-4439 Blog jplist-topic-Byod jplist-topic-Daas jplist-topic-Desktop jplist-topic-Desktop-As-A-Service jplist-topic-Gartner jplist-topic-MDM jplist-topic-mobility jplist-topic-RMM 0 287469 287469 A major concern around implementing a BYOD program revolves around security - data loss, theft, and virus issues. Yet supporting a BYOD workplace from the cloud is not only doable but a choice can enhance mobility and ensure security as well.

Supporting a BYOD Workplace from the Cloud - You Can Do It

Blog Article

A major concern around implementing a BYOD program revolves around security - data loss, theft, and virus issues. Yet supporting a BYOD workplace ...

Evolve IP Unified Communications Evolve IP Unified Communications

This video provides an overview of Evolve IP's Unified Communications & Business Collaboration solution.

Video
Video
6 jplist-folder-All-Posts-4438 Video-Video jplist-topic-Cloud-Communications jplist-topic-Collaboration jplist-topic-Uc jplist-topic-Ucaas jplist-topic-Unified-Communications jplist-topic-Video 0 287428 287428 This video provides an overview of Evolve IP's Unified Communications & Business Collaboration solution.

Evolve IP Unified Communications

Video

This video provides an overview of Evolve IP's Unified Communications & Business Collaboration solution.

7 Causes of Call Center Attrition 7 Causes of Call Center Attrition

Call Center attrition remains a top challenge for contact center leadership. Read this blog to help you better understand why.

Blog Article
Blog Article
7 jplist-folder-All-Posts-4438 jplist-folder-Blog-4439 Blog jplist-topic-Call-Center jplist-topic-Cc jplist-topic-Ccaas jplist-topic-Contact-Center jplist-topic-Ecs jplist-topic-Evolve-Contact-Suite 0 287407 287407 Call Center attrition remains a top challenge for contact center leadership. Read this blog to help you better understand why.

7 Causes of Call Center Attrition

Blog Article

Call Center attrition remains a top challenge for contact center leadership. Read this blog to help you better understand why.

Clearlogin Data Shet Clearlogin Data Shet

Clearlogin is Evolve IP's cloud-based Identity Management platform designed to unify all business applications into one centralized ...

Data Sheet
Data Sheet
8 jplist-folder-All-Posts-4438 Data-Sheet-Data-Sheet jplist-topic-Access-Management jplist-topic-Clearlogin jplist-topic-Evolve-Ip jplist-topic-Identity-Management jplist-topic-Multi-factor-Authentication jplist-topic-security jplist-topic-Single-Sign-On 0 287386 287386

Clearlogin Data Shet

Data Sheet

Clearlogin is Evolve IP's cloud-based Identity Management platform designed to unify all business applications into one centralized dashboard, ...

2019 Cloud Adoption Survey 2019 Cloud Adoption Survey

This blind, web-based survey was conducted by Evolve IP in nearly 2019, featuring 890 respondents in North America. 74.5% of the ...

Research Report
Research Report
9 jplist-folder-All-Posts-4438 Research-Report-Research-Report jplist-topic-Cloud-Adoption-Survey jplist-topic-Cloud-Communications jplist-topic-Cloud-Computing jplist-topic-Evolve-Ip jplist-topic-Survey 0 285304 285304 This blind, web-based survey was conducted by Evolve IP in nearly 2019, featuring 890 respondents in North America. 74.5% of the respondents came from companies with between 50 and 5,000 employees, 10% were businesses with 11-49 associates, 11% were enterprise with 5,000+ associates and 4.5% were small businesses with 10 employees or less.

2019 Cloud Adoption Survey

Research Report

This blind, web-based survey was conducted by Evolve IP in nearly 2019, featuring 890 respondents in North America. 74.5% of the respondents came ...

Introducing Evolve IP Clearlogin Introducing Evolve IP Clearlogin

Clearlogin makes secure access to the cloud easy for users, IT administrators, and developers!

Video
Video
10 jplist-folder-All-Posts-4438 Video-Video jplist-topic-Access-Management jplist-topic-Clearlogin jplist-topic-Cloud-Computing jplist-topic-Evolve-Ip jplist-topic-IAM jplist-topic-Identity-Management jplist-topic-Multi-factor-Authentication jplist-topic-Single-Sign-On 0 283899 283899 Clearlogin makes secure access to the cloud easy for users, IT administrators, and developers!

Introducing Evolve IP Clearlogin

Video

Clearlogin makes secure access to the cloud easy for users, IT administrators, and developers!

Evolve IP Acquires Jog.ai; Leading Speech.. → Evolve IP Acquires Jog.ai; Leading Speech Analytics and.. →

Jog.ai ensures users can remember, retrieve and record everything that happens on a phone call. Jog.ai's proprietary framework leverages ...

Press Release
Press Release
11 jplist-folder-All-Posts-4438 Press-Release-Press-Release jplist-topic-Acquisition jplist-topic-Ai jplist-topic-Ccaas jplist-topic-Contact-Center jplist-topic-Evolve-Ip jplist-topic-Jog-ai jplist-topic-Mergers jplist-topic-Transcription jplist-topic-Ucaas jplist-topic-Unified-Communiction 0 283364 283364 Jog.ai ensures users can remember, retrieve and record everything that happens on a phone call. Jog.ai's proprietary framework leverages Artificial Intelligence (AI) for advanced speech analytics. The application will be integrated into Evolve IP's market-leading Unified Communications (UCaaS) and Contact Center (CCaaS) Cloud Services.

Evolve IP Acquires Jog.ai; Leading Speech Analytics and.. →

Press Release

Jog.ai ensures users can remember, retrieve and record everything that happens on a phone call. Jog.ai's proprietary framework leverages Artificial ...

OneCloud Veterinary OneCloud Veterinary

Evolve IP OneCloud is the ideal cloud solution for multi-clinic veterinary practices, hospital networks, and service providers.

White Paper
White Paper
12 jplist-folder-All-Posts-4438 White-Paper-White-Paper jplist-topic-Cloud-Communications jplist-topic-Cloud-Computing jplist-topic-Compliance jplist-topic-Evolve-Ip jplist-topic-hipaa jplist-topic-HITRUST jplist-topic-OneCloud jplist-topic-Vetanium jplist-topic-Veterinary 0 282087 282087 Evolve IP OneCloud is the ideal cloud solution for multi-clinic veterinary practices, hospital networks, and service providers.

OneCloud Veterinary

White Paper

Evolve IP OneCloud is the ideal cloud solution for multi-clinic veterinary practices, hospital networks, and service providers.

Managed Office 365 Managed Office 365

This data sheet explains how Managed Office 365 provides anywhere access to familiar Office tools, enterprise-grade email, web ...

Data Sheet
Data Sheet
13 jplist-folder-All-Posts-4438 Data-Sheet-Data-Sheet jplist-topic-Evolve-Ip jplist-topic-Managed-Office-365 jplist-topic-Microsoft jplist-topic-O365 jplist-topic-Office-365 0 282066 282066 This data sheet explains how Managed Office 365 provides anywhere access to familiar Office tools, enterprise-grade email, web conferencing, document management, business process workflows and US-based Support.

Managed Office 365

Data Sheet

This data sheet explains how Managed Office 365 provides anywhere access to familiar Office tools, enterprise-grade email, web conferencing, document ...

Serious Considerations for Replacing Your.. → Serious Considerations for Replacing Your Company's Phone.. →

This cloud brief includes some of the major considerations smart IT leaders and executives must consider when replacing an outdated or ...

White Paper
White Paper
14 jplist-folder-All-Posts-4438 White-Paper-White-Paper jplist-topic-Cloud-Communications jplist-topic-Evolve-Ip jplist-topic-Gartner jplist-topic-IP-Phone-System jplist-topic-Uc jplist-topic-Ucaas jplist-topic-Unified-Communications 0 282034 282034 This cloud brief includes some of the major considerations smart IT leaders and executives must consider when replacing an outdated or under-performing phone system.

Serious Considerations for Replacing Your Company's Phone.. →

White Paper

This cloud brief includes some of the major considerations smart IT leaders and executives must consider when replacing an outdated or ...

OneCloud for Credit Unions OneCloud for Credit Unions

Learn how Evolve IP's OneCloud for Credit Unions provides the most powerful and scalable communications and computing environment in the ...

White Paper
White Paper
15 jplist-folder-All-Posts-4438 White-Paper-White-Paper jplist-topic-Cloud-Communications jplist-topic-Cloud-Computing jplist-topic-Compliance jplist-topic-Credit-Unions jplist-topic-Daas jplist-topic-Evolve-Ip jplist-topic-Financial jplist-topic-HIPPA jplist-topic-HITRUST jplist-topic-OneCloud jplist-topic-PCI jplist-topic-Ucaas 0 282003 282003 Learn how Evolve IP's OneCloud for Credit Unions provides the most powerful and scalable communications and computing environment in the industry.

OneCloud for Credit Unions

White Paper

Learn how Evolve IP's OneCloud for Credit Unions provides the most powerful and scalable communications and computing environment in the industry.

CCI Health & Wellness Services Case Study.. → CCI Health & Wellness Services Case Study Video

Find out how CCI Health & Wellness Services delivers rapid, reliable Healthcare through Evolve IP's cloud-based solution

Video
Video
16 jplist-folder-All-Posts-4438 Video-Video jplist-topic-Case-Study jplist-topic-Ccaas jplist-topic-CCI-Health---Wellness jplist-topic-Cloud-Connect jplist-topic-Compliance jplist-topic-Contact-Center jplist-topic-Evolve-Ip jplist-topic-healthcare jplist-topic-hipaa 0 281971 281971 Find out how CCI Health & Wellness Services delivers rapid, reliable Healthcare through Evolve IP's cloud-based solution

CCI Health & Wellness Services Case Study Video

Video

Find out how CCI Health & Wellness Services delivers rapid, reliable Healthcare through Evolve IP's cloud-based solution

The Three Challenges of Healthcare Data.. → The Three Challenges of Healthcare Data Security

This white paper outlines the state of security practices in healthcare organizations, common healthcare security setbacks, and potential ...

White Paper
White Paper
17 jplist-folder-All-Posts-4438 White-Paper-White-Paper jplist-topic-Compliance jplist-topic-Compliance-Cloud jplist-topic-healthcare jplist-topic-hipaa jplist-topic-HITRUST jplist-topic-PHI jplist-topic-security 0 281909 281909 This white paper outlines the state of security practices in healthcare organizations, common healthcare security setbacks, and potential long-term solutions for protecting PHI via HITRUST.

The Three Challenges of Healthcare Data Security

White Paper

This white paper outlines the state of security practices in healthcare organizations, common healthcare security setbacks, and potential long-term ...

8 Security and Productivity Benefits of.. → 8 Security and Productivity Benefits of Business-grade File.. →

This cloud brief explores how business owners can arm employees with productivity-enhancing file sync technology while simultaneously ...

White Paper
White Paper
18 jplist-folder-All-Posts-4438 White-Paper-White-Paper jplist-topic-Byod jplist-topic-Evolve-SYNC jplist-topic-File-Share jplist-topic-File-Sync jplist-topic-Improved-Productivity jplist-topic-security jplist-topic-Sync 0 281877 281877 This cloud brief explores how business owners can arm employees with productivity-enhancing file sync technology while simultaneously safeguarding information.

8 Security and Productivity Benefits of Business-grade File.. →

White Paper

This cloud brief explores how business owners can arm employees with productivity-enhancing file sync technology while simultaneously safeguarding ...

Halfpenny Technologies Case Study Video Halfpenny Technologies Case Study Video

Watch this case study video to learn how Halfpenny Technologies leverages Evolve IP's HIPAA-compliant cloud and Nimble Storage for security ...

Video
Video
19 jplist-folder-All-Posts-4438 Video-Video jplist-topic-Case-Study jplist-topic-Cloud jplist-topic-Cloud-Backup jplist-topic-Compliance jplist-topic-Disaster-Recovery jplist-topic-DRaaS jplist-topic-Evolve-Ip jplist-topic-Halfpenny-Technologies jplist-topic-hipaa jplist-topic-Iaas jplist-topic-Infrastructure 0 281846 281846 Watch this case study video to learn how Halfpenny Technologies leverages Evolve IP's HIPAA-compliant cloud and Nimble Storage for security and growth.

Halfpenny Technologies Case Study Video

Video

Watch this case study video to learn how Halfpenny Technologies leverages Evolve IP's HIPAA-compliant cloud and Nimble Storage for security and ...

Halfpenny Technologies Case Study Halfpenny Technologies Case Study

This case study explains how Evolve IP partners with Halfpenny technologies to provide critical hosting infrastructure to support their ...

Case Study
Case Study
20 jplist-folder-All-Posts-4438 Case-Study-Case-Study jplist-topic-Case-Study jplist-topic-Cloud jplist-topic-Cloud-Backup jplist-topic-Compliance jplist-topic-Disaster-Recovery jplist-topic-DRaaS jplist-topic-Evolve-Ip jplist-topic-Halfpenny-Technologies jplist-topic-hipaa jplist-topic-Iaas jplist-topic-Infrastructure 0 281815 281815 This case study explains how Evolve IP partners with Halfpenny technologies to provide critical hosting infrastructure to support their clinical data exchange business.

Halfpenny Technologies Case Study

Case Study

This case study explains how Evolve IP partners with Halfpenny technologies to provide critical hosting infrastructure to support their clinical data ...

USDP Case Study Video USDP Case Study Video

Find out how Evolve IP was able to update USDP's technology platform to effectively scale and improve patient experience and increase ...

Video
Video
21 jplist-folder-All-Posts-4438 Video-Video jplist-topic-Case-Study jplist-topic-Cloud-Communications jplist-topic-Cloud-Computing jplist-topic-Daas jplist-topic-Desktop-As-A-Service jplist-topic-Evolve-Ip jplist-topic-ITaaS jplist-topic-Office-365 jplist-topic-Uc jplist-topic-Ucaas jplist-topic-Unified-Communications 0 279121 279121 Find out how Evolve IP was able to update USDP's technology platform to effectively scale and improve patient experience and increase growth and profitability.

USDP Case Study Video

Video

Find out how Evolve IP was able to update USDP's technology platform to effectively scale and improve patient experience and increase growth and ...

USDP Case Study USDP Case Study

U.S. Dermatology Partners (USDP) reduces practice integration from months to weeks and estimates savings of $6.45 Million over 5 years with ...

Case Study
Case Study
22 jplist-folder-All-Posts-4438 jplist-folder-All-Posts-4438 Case-Study-Case-Study jplist-topic-Case-Study jplist-topic-Cloud-Communications jplist-topic-Cloud-Computing jplist-topic-Daas jplist-topic-Desktop jplist-topic-Desktop-As-A-Service jplist-topic-Evolve-Ip jplist-topic-IT-As-A-Service jplist-topic-ITaaS jplist-topic-O365 jplist-topic-Office-365 jplist-topic-Uc jplist-topic-Ucaas jplist-topic-Unified-Communications 0 279086 279086 U.S. Dermatology Partners (USDP) reduces practice integration from months to weeks and estimates savings of $6.45 Million over 5 years with Evolve IP!

USDP Case Study

Case Study

U.S. Dermatology Partners (USDP) reduces practice integration from months to weeks and estimates savings of $6.45 Million over 5 years with Evolve IP!

Ground Your Workspace Strategy in.. → Ground Your Workspace Strategy in Cloud-Based Virtual.. →

This Cloud Brief explores the reasons for changing traditional desktop computing strategies, why cloud-hosted virtual desktops and ...

White Paper
White Paper
23 jplist-folder-All-Posts-4438 White-Paper-White-Paper jplist-topic-Cloud-Computing jplist-topic-Daas jplist-topic-Desktop jplist-topic-Desktop-As-A-Service jplist-topic-Evolve-Ip jplist-topic-Virtual-Desktop jplist-topic-Virtualization 0 279071 279071 This Cloud Brief explores the reasons for changing traditional desktop computing strategies, why cloud-hosted virtual desktops and applications are a compelling solution for many businesses and the important questions to ask to aid you with your decisions. 

Ground Your Workspace Strategy in Cloud-Based Virtual.. →

White Paper

This Cloud Brief explores the reasons for changing traditional desktop computing strategies, why cloud-hosted virtual desktops and applications are a ...

The New Workplace Reality The New Workplace Reality

About 25% of employees work from home most of the time. This e-book discusses the new workplace reality on mobility, BYOD, millennials and ...

eBook
eBook
24 jplist-folder-All-Posts-4438 eBook-eBook jplist-topic-Byod jplist-topic-Collaboration jplist-topic-Communication jplist-topic-E-Book jplist-topic-Evolve-Ip jplist-topic-mobility jplist-topic-Uc jplist-topic-Ucaas jplist-topic-Unified-Communications 0 278180 278180

The New Workplace Reality

eBook

About 25% of employees work from home most of the time. This e-book discusses the new workplace reality on mobility, BYOD, millennials and beyond. ...

A New Era for Mobile Productivity A New Era for Mobile Productivity

The latest communication and collaboration tools are enabling the mobile workforce to perform more efficiently. This infographic provides ...

Data Sheet
Data Sheet
25 jplist-folder-All-Posts-4438 Data-Sheet-Data-Sheet jplist-topic-Cloud-Communications jplist-topic-Collaboration jplist-topic-Mobile jplist-topic-Mobile-Workforce jplist-topic-Uc jplist-topic-Ucaas jplist-topic-Unified-Communications jplist-topic-WFH jplist-topic-Work-From-Anywhere jplist-topic-Work-From-Home 0 277788 277788 The latest communication and collaboration tools are enabling the mobile workforce to perform more efficiently. This infographic provides insights on the trends, needs and challenges faced by today's mobile workforce. Also it discusses the mobile capabilities that businesses of all sizes need to empower their mobile workforce to work the way they want, from anywhere, on any network and any device.

A New Era for Mobile Productivity

Data Sheet

The latest communication and collaboration tools are enabling the mobile workforce to perform more efficiently. This infographic provides insights on ...

Evolve IP Channel Advisor Territory Map Evolve IP Channel Advisor Territory Map

Use this territory map to find out which Channel Advisor is covering your region. Please don't hesitate to reach out!

User Guide
User Guide
26 jplist-folder-All-Posts-4438 User-Guide-User-Guide jplist-topic-Channel jplist-topic-Channel-Advisors jplist-topic-Cloud-Communications jplist-topic-Cloud-Computing jplist-topic-Evolve-Ip jplist-topic-Team 0 277757 277757 Use this territory map to find out which Channel Advisor is covering your region. Please don't hesitate to reach out!

Evolve IP Channel Advisor Territory Map

User Guide

Use this territory map to find out which Channel Advisor is covering your region. Please don't hesitate to reach out!

Cloud Computing 101 Cloud Computing 101

Cloud Computing 101 is for existing partners that want to start talking about Cloud Computing but just aren't sure where to begin. This ...

Video
Video
27 jplist-folder-All-Posts-4438 Video-Video jplist-topic-Cloud-Computing jplist-topic-Daas jplist-topic-Desktop-As-A-Service jplist-topic-Disaster-Recovery jplist-topic-DRaaS jplist-topic-Evolve-Ip jplist-topic-Iaas jplist-topic-Infrastructure jplist-topic-Training jplist-topic-Video jplist-topic-Webinar 0 277119 277119 Cloud Computing 101 is for existing partners that want to start talking about Cloud Computing but just aren't sure where to begin. This session will cover the basics of Cloud Computing and Virtualization as well as the primary drivers that are causing many customers to move their IT to the cloud. Watch this webinar now!

Cloud Computing 101

Video

Cloud Computing 101 is for existing partners that want to start talking about Cloud Computing but just aren't sure where to begin. This session will ...

Evolve IP 2019 Partner Playbook Evolve IP 2019 Partner Playbook

We developed this book to be a resource for our partners to help them develop and secure cloud-based revenue streams. The playbook is ...

Brochure
Brochure
28 jplist-folder-All-Posts-4438 jplist-folder-All-Posts-4438 Brochure-Brochure jplist-topic-Ccaas jplist-topic-Cloud-Communications jplist-topic-Cloud-Computing jplist-topic-Daas jplist-topic-DRaaS jplist-topic-Iaas jplist-topic-Playbook jplist-topic-Ucaas 0 276210 276210

Evolve IP 2019 Partner Playbook

Brochure

We developed this book to be a resource for our partners to help them develop and secure cloud-based revenue streams. The playbook is organized by ...

2018 Contact Center Survey Highlights.. → 2018 Contact Center Survey Highlights Infographic

Find out why 9 in 10 contact center professional plan to evaluate a cloud contact center in the future.

Sell Sheets
Sell Sheets
29 jplist-folder-All-Posts-4438 Sell-Sheets-Sell-Sheets jplist-topic-Cc jplist-topic-Ccaas jplist-topic-Contact-Center jplist-topic-Evolve-Ip jplist-topic-Survey 0 269428 269428 Find out why 9 in 10 contact center professional plan to evaluate a cloud contact center in the future. 

2018 Contact Center Survey Highlights Infographic

Sell Sheets

Find out why 9 in 10 contact center professional plan to evaluate a cloud contact center in the future.

2018 Contact Center Trends and Market.. → 2018 Contact Center Trends and Market Landscape Survey.. →

Whether you are a new business trying to understand the contact center market, a medium sized business looking for the right technology to ...

Research Report
Research Report
30 jplist-folder-All-Posts-4438 Research-Report-Research-Report jplist-topic-Ccaas jplist-topic-Contact-Center jplist-topic-Evolve-Ip jplist-topic-Survey jplist-topic-Trends 0 269389 269389 Whether you are a new business trying to understand the contact center market, a medium sized business looking for the right technology to enhance your contact center operations, or a large enterprise needing visibility and control over multiple contact center sites and systems; Evolve IP's 2018 Contact Center Trends and Market Landscape Survey will help you understand the focus of the overall contact center market and the technologies that most businesses are focusing on.

2018 Contact Center Trends and Market Landscape Survey.. →

Research Report

Whether you are a new business trying to understand the contact center market, a medium sized business looking for the right technology to enhance ...

2018 Contact Center Center Trends and Market.. → 2018 Contact Center Center Trends and Market Survey Video

Every year Evolve IP conducts a survey of over 163+ contact center professionals to gain insights into top trends and market landscape. ...

Video
Video
31 jplist-folder-All-Posts-4438 Video-Video jplist-topic-Ccaas jplist-topic-Contact-Center jplist-topic-Evolve-Ip jplist-topic-Market-Landscape jplist-topic-Survey jplist-topic-Trends 0 269341 269341 Every year Evolve IP conducts a survey of over 163+ contact center professionals to gain insights into top trends and market landscape. This video reveals some fascinating statistics from our 2018 survey. 

2018 Contact Center Center Trends and Market Survey Video

Video

Every year Evolve IP conducts a survey of over 163+ contact center professionals to gain insights into top trends and market landscape. This video ...

Unified Communications Unified Communications

UC-One, Evolve IP's Unified Communications offering, improves employee productivity in the office and on the road by fully integrating ...

Data Sheet
Data Sheet
32 jplist-folder-All-Posts-4438 Data-Sheet-Data-Sheet jplist-topic-Cloud-Communications jplist-topic-Evolve-Ip jplist-topic-Uc jplist-topic-Uc-one jplist-topic-Ucaas jplist-topic-Unified-Communications 0 268486 268486 UC-One, Evolve IP's Unified Communications offering, improves employee productivity in the office and on the road by fully integrating voice, video, instant messaging & presence, desktop sharing, corporate directory, and audio/web conferencing across platforms, to any location.

Unified Communications

Data Sheet

UC-One, Evolve IP's Unified Communications offering, improves employee productivity in the office and on the road by fully integrating voice, video, ...

CRM Integration CRM Integration

The Evolve IP Hosted Phone platform seamlessly integrates with many leading CRM and business applications, such as Salesforce, MS Dynamics, ...

Data Sheet
Data Sheet
33 jplist-folder-All-Posts-4438 Data-Sheet-Data-Sheet jplist-topic-Cloud-Communications jplist-topic-CRM jplist-topic-Evolve-Ip jplist-topic-IP-Phone-System jplist-topic-Unified-Communications 0 266966 266966 The Evolve IP Hosted Phone platform seamlessly integrates with many leading CRM and business applications, such as Salesforce, MS Dynamics, Zendesk, Google Apps and more. Businesses can deliver the true promise of unified communications by providing end-users valuable features right within the applications they use daily. 

CRM Integration

Data Sheet

The Evolve IP Hosted Phone platform seamlessly integrates with many leading CRM and business applications, such as Salesforce, MS Dynamics, Zendesk, ...

Evolve IP Cloud Connect / SD-WAN Evolve IP Cloud Connect / SD-WAN

This recently revised Cloud Connect data sheet includes information on the newly designed cloud connect customer admin portal.

Data Sheet
Data Sheet
34 jplist-folder-All-Posts-4438 Data-Sheet-Data-Sheet jplist-topic-Bandwidth jplist-topic-Cloud-Connect jplist-topic-Flexibility jplist-topic-mobility jplist-topic-Qos jplist-topic-Quality-Of-Service jplist-topic-SD-WAN jplist-topic-security 0 266925 266925 This recently revised Cloud Connect data sheet includes information on the newly designed cloud connect customer admin portal. 

Evolve IP Cloud Connect / SD-WAN

Data Sheet

This recently revised Cloud Connect data sheet includes information on the newly designed cloud connect customer admin portal.

International Hosted PBX Delivering QoS.. → International Hosted PBX Delivering QoS Across the Globe

Evolve IP delivers a seamless unified communications experience with Quality of Service (QoS) to users in any country around the world. ...

Data Sheet
Data Sheet
35 jplist-folder-All-Posts-4438 Data-Sheet-Data-Sheet jplist-topic-hosted-pbx jplist-topic-HPBX jplist-topic-IP-Phone-System jplist-topic-OSSmosis jplist-topic-Pbx jplist-topic-Qos jplist-topic-Uc jplist-topic-Ucaas jplist-topic-Unified-Communications 0 266904 266904 Evolve IP delivers a seamless unified communications experience with Quality of Service (QoS) to users in any country around the world. Businesses headquartered in the US, and with offices throughout the world, can leverage the award-winning Evolve IP Hosted PBX platform to realize greater productivity gains for end users, reduce management overhead supporting disparate systems between offices and administrate essential UC and IP phone system functions and changes via our web-based OSSmosis portal – regardless of physical location.

International Hosted PBX Delivering QoS Across the Globe

Data Sheet

Evolve IP delivers a seamless unified communications experience with Quality of Service (QoS) to users in any country around the world. Businesses ...

Evolve SYNC Evolve SYNC

With encryption, custom or unlimited retention, remote wipes, continuous backups and rapid restores, SYNC sets the standard for ...

Data Sheet
Data Sheet
36 jplist-folder-All-Posts-4438 Data-Sheet-Data-Sheet jplist-topic-Backup jplist-topic-Collaboration jplist-topic-Compliance jplist-topic-Evolve-SYNC jplist-topic-File-Share jplist-topic-File-Sync jplist-topic-security jplist-topic-Sync 0 266883 266883 With encryption, custom or unlimited retention, remote wipes, continuous backups and rapid restores, SYNC sets the standard for business-grade file sync and sharing. Additionally, the comprehensive dashboard, rich reporting and granular controls makes it easy to manage an entire instance of SYNC. 

Evolve SYNC

Data Sheet

With encryption, custom or unlimited retention, remote wipes, continuous backups and rapid restores, SYNC sets the standard for business-grade file ...

Achieving PCI Compliance with The Evolve IP.. → Achieving PCI Compliance with The Evolve IP Compliance Cloud

Although Evolve IP does not directly manage the storage, transmission and processing of customer cardholder data (CHD), our compliance with ...

White Paper
White Paper
37 jplist-folder-All-Posts-4438 White-Paper-White-Paper jplist-topic-Compliance jplist-topic-Compliance-Cloud jplist-topic-Evolve-Ip jplist-topic-PCI jplist-topic-security 0 266852 266852 Although Evolve IP does not directly manage the storage, transmission and processing of customer cardholder data (CHD), our compliance with PCI DSS 3.1 Service Level 1 ensures our customers have the ability to create their own cardholder data environment that can store, transmit or process CHD with The Evolve IP Compliance Cloud.

Achieving PCI Compliance with The Evolve IP Compliance Cloud

White Paper

Although Evolve IP does not directly manage the storage, transmission and processing of customer cardholder data (CHD), our compliance with PCI DSS ...

Achieving HIPAA Compliance with The Evolve.. → Achieving HIPAA Compliance with The Evolve IP Compliance.. →

This cloud brief outlines how the security safeguards of The Evolve IP Compliance Cloud effectively and efficiently address HIPAA ...

White Paper
White Paper
38 jplist-folder-All-Posts-4438 White-Paper-White-Paper jplist-topic-Compliance jplist-topic-Compliance-Cloud jplist-topic-CSF jplist-topic-Evolve-Ip jplist-topic-hipaa jplist-topic-HITRUST jplist-topic-security 0 266821 266821 This cloud brief outlines how the security safeguards of The Evolve IP Compliance Cloud effectively and efficiently address HIPAA requirements in regards to the privacy and security of electronic protected health information (ePHI).

Achieving HIPAA Compliance with The Evolve IP Compliance.. →

White Paper

This cloud brief outlines how the security safeguards of The Evolve IP Compliance Cloud effectively and efficiently address HIPAA requirements in ...

Achieving Unified Email Management with.. → Achieving Unified Email Management with Mimecast

This data sheet describes email security, continuity and archiving.

Data Sheet
Data Sheet
39 jplist-folder-All-Posts-4438 Data-Sheet-Data-Sheet 0 266786 266786

Achieving Unified Email Management with Mimecast

Data Sheet

This data sheet describes email security, continuity and archiving.

The Evolve Contact Suite (ECS) Data Sheet The Evolve Contact Suite (ECS) Data Sheet

Evolve IP's multi-channel contact center provides organizations with a sophisticated, cloud-based service that delivers real business ...

Data Sheet
Data Sheet
40 jplist-folder-All-Posts-4438 Data-Sheet-Data-Sheet jplist-topic-Cc jplist-topic-Ccaas jplist-topic-Contact-Center jplist-topic-Ecs jplist-topic-Evolve-Contact-Suite jplist-topic-Gartner jplist-topic-Multichannel jplist-topic-Omnichannel 0 266755 266755 Evolve IP's multi-channel contact center provides organizations with a sophisticated, cloud-based service that delivers real business value. 

The Evolve Contact Suite (ECS) Data Sheet

Data Sheet

Evolve IP's multi-channel contact center provides organizations with a sophisticated, cloud-based service that delivers real business value.

Webinar: The Risks of Office 365 Data Backup.. → Webinar: The Risks of Office 365 Data Backup and Retention

If you're like many companies you're either enjoying the extensive benefits of Office 365 or plan to be in the next year. However, if ...

Video
Video
41 jplist-folder-All-Posts-4438 Video-Video jplist-topic-Backup jplist-topic-Disaster-Recovery jplist-topic-DR jplist-topic-DRaaS jplist-topic-Evolve-Ip jplist-topic-O365 jplist-topic-Office-365 jplist-topic-Veeam jplist-topic-Webinar 0 264727 264727

Webinar: The Risks of Office 365 Data Backup and Retention

Video

If you're like many companies you're either enjoying the extensive benefits of Office 365 or plan to be in the next year. However, if you're not ...

Evolve IP's Phone System Comparison Sheet Evolve IP's Phone System Comparison Sheet

This comparison matrix includes business and financial evaluative measures, a complete list of key technology features, and product and ...

Rate Sheet
Rate Sheet
42 jplist-folder-All-Posts-4438 Rate-Sheet-Rate-Sheet jplist-topic-Cloud-Communications jplist-topic-Comparison-Matrix jplist-topic-Evolve-Ip jplist-topic-Phone-System jplist-topic-Uc jplist-topic-Ucaas jplist-topic-Unified-Communications 0 263436 263436 This comparison matrix includes business and financial evaluative measures, a complete list of key technology features, and product and service definitions. 

Evolve IP's Phone System Comparison Sheet

Rate Sheet

This comparison matrix includes business and financial evaluative measures, a complete list of key technology features, and product and service ...

PBX Total Cost of Ownership (TCO) Calculator PBX Total Cost of Ownership (TCO) Calculator

Help businesses compare the true cost of an on-premise PBX deployment vs the Evolve IP HPBX solution.

Rate Sheet
Rate Sheet
43 jplist-folder-All-Posts-4438 Rate-Sheet-Rate-Sheet jplist-topic-Evolve-Ip jplist-topic-Hosted jplist-topic-HPBX jplist-topic-On-premise jplist-topic-TCO-Calculator 0 263407 263407 Help businesses compare the true cost of an on-premise PBX deployment vs the Evolve IP HPBX solution.

PBX Total Cost of Ownership (TCO) Calculator

Rate Sheet

Help businesses compare the true cost of an on-premise PBX deployment vs the Evolve IP HPBX solution.

OneCloud Desktop (Evolve IP DaaS) OneCloud Desktop (Evolve IP DaaS)

Evolve IP's OneCloud Desktop is a cloud-based, unified desktop solution. Delivered as a Service, OneCloud Desktop frees your business from ...

Data Sheet
Data Sheet
44 jplist-folder-All-Posts-4438 Data-Sheet-Data-Sheet jplist-topic-Daas jplist-topic-Desktop jplist-topic-Desktop-As-A-Service jplist-topic-Iaas jplist-topic-Infrastructure jplist-topic-OneCloud-Desktop jplist-topic-Security-And-Compliance jplist-topic-Virtual-Desktop 0 262460 262460 Evolve IP's OneCloud Desktop is a cloud-based, unified desktop solution. Delivered as a Service, OneCloud Desktop frees your business from the endless cycle of purchasing, supporting, upgrading and ultimately replacing local PC's by providing an untethered "virtual" workspace that can be accessed from anywhere at any time on a variety of devices for a predictable monthly fee.

OneCloud Desktop (Evolve IP DaaS)

Data Sheet

Evolve IP's OneCloud Desktop is a cloud-based, unified desktop solution. Delivered as a Service, OneCloud Desktop frees your business from the ...

Why Omnichannel? Why Omnichannel?

View this infographic to find out the benefits of having an omnichannel contact center solution.

Data Sheet
Data Sheet
45 jplist-folder-All-Posts-4438 Data-Sheet-Data-Sheet jplist-topic-Ccaas jplist-topic-Contact-Center jplist-topic-Ecs jplist-topic-Evolve-Contact-Suite jplist-topic-Gartner jplist-topic-Omnichannel jplist-topic-Unified 0 260015 260015 View this infographic to find out the benefits of having an omnichannel contact center solution.

Why Omnichannel?

Data Sheet

View this infographic to find out the benefits of having an omnichannel contact center solution.

Frost and Sullivan Cloud Communications.. → Frost and Sullivan Cloud Communications White Paper

This Frost and Sullivan Cloud Communications white paper focuses on Evolve IP and our award winning UCaaS offering. Frost and Sullivan ...

White Paper
White Paper
46 jplist-folder-All-Posts-4438 White-Paper-White-Paper jplist-topic-Cloud-Communications jplist-topic-Daas jplist-topic-Frost-And-Sullivan jplist-topic-Hosted-Ip jplist-topic-Telephony jplist-topic-Uc jplist-topic-Ucaas jplist-topic-Unified-Communications 0 254247 254247 This Frost and Sullivan Cloud Communications white paper focuses on Evolve IP and our award winning UCaaS offering. Frost and Sullivan says, "Evolve IP is one of the TOP NORTH AMERICAN HOSTED IP TELEPHONY AND UCAAS PROVIDERS and a rapidly growing competitor in Europe". Read this white paper to find out more about Evolve IP UCaaS!

Frost and Sullivan Cloud Communications White Paper

White Paper

This Frost and Sullivan Cloud Communications white paper focuses on Evolve IP and our award winning UCaaS offering. Frost and Sullivan says, "Evolve ...

Checklist for an Omnichannel Contact Center Checklist for an Omnichannel Contact Center

Learn about the key elements to achieving your omnichannel strategy.

White Paper
White Paper
47 jplist-folder-All-Posts-4438 White-Paper-White-Paper jplist-topic-Contact-Babel jplist-topic-Evolve-Ip jplist-topic-Interaction-Platform jplist-topic-KPIs jplist-topic-Omnichannel jplist-topic-Performance-Management jplist-topic-Report jplist-topic-Workforce-Management 0 253848 253848 Learn about the key elements to achieving your omnichannel strategy.

Checklist for an Omnichannel Contact Center

White Paper

Learn about the key elements to achieving your omnichannel strategy.

9 Omnichannel Challenges To Be Aware Of 9 Omnichannel Challenges To Be Aware Of

This report goes in to detail about the 9 omnichannel challenges you need to be aware of. Evolve IP’s Gartner recognized omnichannel ...

White Paper
White Paper
48 jplist-folder-All-Posts-4438 White-Paper-White-Paper jplist-topic-Analytics jplist-topic-Customer-Experience jplist-topic-Evolve-Ip jplist-topic-Implementation jplist-topic-Omnichannel 0 253816 253816 This report goes in to detail about the 9 omnichannel challenges you need to be aware of. Evolve IP’s Gartner recognized omnichannel contact center provides all of the features you need to run a world-class omnichannel contact center and conquer all challenges. 

9 Omnichannel Challenges To Be Aware Of

White Paper

This report goes in to detail about the 9 omnichannel challenges you need to be aware of. Evolve IP’s Gartner recognized omnichannel contact center ...

Omnichannel vs. Multichannel Omnichannel vs. Multichannel

Without a single platform or customer interaction hub, the complexity of handling multiple channels increases greatly each time a new ...

White Paper
White Paper
49 jplist-folder-All-Posts-4438 White-Paper-White-Paper jplist-topic-Ccaas jplist-topic-Evolve-Ip jplist-topic-Gartner jplist-topic-Multichannel jplist-topic-Omnichannel 0 253784 253784 Without a single platform or customer interaction hub, the complexity of handling multiple channels increases greatly each time a new channel, device or medium is added to the customer service mix. Learn how omnichannel requires the breaking down of boundaries, not only between channels but also the ownership and management of the various relevant business processes and departments affected by customer interactions. 

Omnichannel vs. Multichannel

White Paper

Without a single platform or customer interaction hub, the complexity of handling multiple channels increases greatly each time a new channel, device ...

Introduction to Omnichannel Analytics Introduction to Omnichannel Analytics

Learn why there is an increasing requirement for omnichannel analytics, including email, text chat, IVR and web browsing sessions, in order ...

White Paper
White Paper
50 jplist-folder-All-Posts-4438 White-Paper-White-Paper jplist-topic-Analytics jplist-topic-Contact-Babel jplist-topic-Evolve-Ip jplist-topic-Omnichannel jplist-topic-Report 0 253752 253752 Learn why there is an increasing requirement for omnichannel analytics, including email, text chat, IVR and web browsing sessions, in order to identify and improve failed channels. 

Introduction to Omnichannel Analytics

White Paper

Learn why there is an increasing requirement for omnichannel analytics, including email, text chat, IVR and web browsing sessions, in order to ...

Politics & Governance of Omnichannel Politics & Governance of Omnichannel

This report explains how a bridge between channels must be created to ensure that a customer experience does not break down if the initial ...

White Paper
White Paper
51 jplist-folder-All-Posts-4438 White-Paper-White-Paper jplist-topic-Ccaas jplist-topic-Contact-Center jplist-topic-Customer-Experience jplist-topic-Evolve-Ip jplist-topic-Omnichannel 0 253720 253720 This report explains how a bridge between channels must be created to ensure that a customer experience does not break down if the initial channel cannot handle all of the customer's requirements effectively. 

Politics & Governance of Omnichannel

White Paper

This report explains how a bridge between channels must be created to ensure that a customer experience does not break down if the initial channel ...

Omnichannel and Customer Experience.. → Omnichannel and Customer Experience Investment

Moving from multichannel to omnichannel is likely to require significant investment in platforms and business process reorganization. This ...

White Paper
White Paper
52 jplist-folder-All-Posts-4438 White-Paper-White-Paper jplist-topic-Ccaas jplist-topic-Contact-Center jplist-topic-Customer-Experience jplist-topic-Omnichannel jplist-topic-Return-On-Investment jplist-topic-ROI jplist-topic-Workforce-Management 0 253688 253688 Moving from multichannel to omnichannel is likely to require significant investment in platforms and business process reorganization. This report explains the potential improvements omnichannel can have on a business. 

Omnichannel and Customer Experience Investment

White Paper

Moving from multichannel to omnichannel is likely to require significant investment in platforms and business process reorganization. This report ...

Constraints on Omnichannel Constraints on Omnichannel

Your contact center is the lifeblood of your enterprise, so anything that you can do to improve agent results and customer experience is a ...

White Paper
White Paper
53 jplist-folder-All-Posts-4438 White-Paper-White-Paper jplist-topic-Ccaas jplist-topic-Contact-Center jplist-topic-Customer-Experience jplist-topic-Ecs jplist-topic-Evolve-Contact-Suite jplist-topic-Omnichannel 0 253656 253656 Your contact center is the lifeblood of your enterprise, so anything that you can do to improve agent results and customer experience is a major win for your business. This report explains the constraints on omnichannel and how you can improve customer experience. 

Constraints on Omnichannel

White Paper

Your contact center is the lifeblood of your enterprise, so anything that you can do to improve agent results and customer experience is a major win ...

Evolve IP Vital Stats Infographic Evolve IP Vital Stats Infographic

This infographic includes vital stats about Evolve IP that you can share with your prospects during your initial calls!

Sell Sheets
Sell Sheets
54 jplist-folder-All-Posts-4438 Sell-Sheets-Sell-Sheets jplist-topic-Awards jplist-topic-Certifications jplist-topic-Cloud-Communications jplist-topic-Cloud-Computing jplist-topic-Compliance jplist-topic-Differentiators jplist-topic-Evolve-Ip jplist-topic-Gartner 0 252376 252376

Evolve IP Vital Stats Infographic

Sell Sheets

This infographic includes vital stats about Evolve IP that you can share with your prospects during your initial calls!

Cloud Fax Cloud Fax

Evolve IP’s electronic faxing solution provides you the ability to send and receive fax directly from your email and desktop to anywhere ...

Data Sheet
Data Sheet
55 jplist-folder-All-Posts-4438 Data-Sheet-Data-Sheet jplist-topic-Cloud-Fax jplist-topic-Evolve-Ip jplist-topic-fax jplist-topic-Uc jplist-topic-Ucaas jplist-topic-Unified-Communications 0 252316 252316

Cloud Fax

Data Sheet

Evolve IP’s electronic faxing solution provides you the ability to send and receive fax directly from your email and desktop to anywhere in the ...

Public vs Private Cloud Computing - 6.. → Public vs Private Cloud Computing - 6 Questions to Ask

This guide will direct your prospects through the beginning stages of their decision-making process, helping them to understand which cloud ...

White Paper
White Paper
56 jplist-folder-All-Posts-4438 White-Paper-White-Paper jplist-topic-Cloud-Computing jplist-topic-Evolve-Ip jplist-topic-Private-Cloud jplist-topic-Public-Cloud jplist-topic-security jplist-topic-VDC jplist-topic-Virtual-Server jplist-topic-Virtualization 0 251867 251867 This guide will direct your prospects through the beginning stages of their decision-making process, helping them to understand which cloud model is best suited for their business and the protection of their data.

Public vs Private Cloud Computing - 6 Questions to Ask

White Paper

This guide will direct your prospects through the beginning stages of their decision-making process, helping them to understand which cloud model is ...

6 Critical Reasons for Office 365 Backup -.. → 6 Critical Reasons for Office 365 Backup - Evolve IP - Veeam

This report explores the hazards of not having an Office 365 backup in your arsenal, and why backup solutions for Microsoft Office 365 fill ...

Research Report
Research Report
57 jplist-folder-All-Posts-4438 Research-Report-Research-Report jplist-topic-Backup jplist-topic-Cloud-Backup jplist-topic-Disaster-Recovery jplist-topic-DR jplist-topic-DRaaS jplist-topic-Evolve-Ip jplist-topic-O365 jplist-topic-Office-365 jplist-topic-Report jplist-topic-Veeam 0 251787 251787 This report explores the hazards of not having an Office 365 backup in your arsenal, and why backup solutions for Microsoft Office 365 fill the gap of long-term retention and data protection.

6 Critical Reasons for Office 365 Backup - Evolve IP - Veeam

Research Report

This report explores the hazards of not having an Office 365 backup in your arsenal, and why backup solutions for Microsoft Office 365 fill the gap ...

Cloud Dialer Cloud Dialer

Evolve Contact’s Cloud Dialer provides organizations with easy-to-use dialer tools that allow agents to make more calls, to manage high ...

Data Sheet
Data Sheet
58 jplist-folder-All-Posts-4438 Data-Sheet-Data-Sheet jplist-topic-Ccaas jplist-topic-Cloud-Dialer jplist-topic-Contact-Center jplist-topic-Ecs jplist-topic-Evolve-Contact jplist-topic-Power-Dialer jplist-topic-Predictive-Dialer jplist-topic-Preview-Dialer 0 251708 251708 Evolve Contact’s Cloud Dialer provides organizations with easy-to-use dialer tools that allow agents to make more calls, to manage high call traffic, generate greater sales and enhance the bottom line.

Cloud Dialer

Data Sheet

Evolve Contact’s Cloud Dialer provides organizations with easy-to-use dialer tools that allow agents to make more calls, to manage high call ...

Barriers to Omnichannel Barriers to Omnichannel

Recent years have seen the word ‘omnichannel’ introduced as describing the goal of customers being able to contact (and be contacted) ...

White Paper
White Paper
59 jplist-folder-All-Posts-4438 White-Paper-White-Paper jplist-topic-Ccaas jplist-topic-Cloud-Communications jplist-topic-Cloud-Computing jplist-topic-Contact-Center jplist-topic-Evolve-Ip jplist-topic-Omnichannel 0 243553 243553 Recent years have seen the word ‘omnichannel’ introduced as describing the goal of customers being able to contact (and be contacted) through any channel - switching between them during the interaction as appropriate, while taking any relevant data and history along with them – with a single, unified view of the customer’s journey being available to the agent. Read more to find out the different barriers with omnichannel.

Barriers to Omnichannel

White Paper

Recent years have seen the word ‘omnichannel’ introduced as describing the goal of customers being able to contact (and be contacted) through any ...

The Role of Social Media in Omnichannel The Role of Social Media in Omnichannel

As social media continues its move away from being primarily a marketing channel towards being a key part of the customer contact mix, it ...

White Paper
White Paper
60 jplist-folder-All-Posts-4438 White-Paper-White-Paper 0 243526 243526

The Role of Social Media in Omnichannel

White Paper

As social media continues its move away from being primarily a marketing channel towards being a key part of the customer contact mix, it makes sense ...

Trends on Adopting Web Chat & Chat Bots as a.. → Trends on Adopting Web Chat & Chat Bots as a Channel of.. →

Evolve IP co-sponsored an omnichannel report with Contact Babel. Find out the newest trends in web chat & chat bots and why you should be ...

White Paper
White Paper
61 jplist-folder-All-Posts-4438 White-Paper-White-Paper jplist-topic-Ccaas jplist-topic-Chat-Bots jplist-topic-Cloud-Communications jplist-topic-Contact-Center jplist-topic-Evolve-Ip jplist-topic-Omnichannel jplist-topic-WEB-CHAT 0 243016 243016 Evolve IP co-sponsored an omnichannel report with Contact Babel. Find out the newest trends in web chat & chat bots and why you should be adopting them as a channel of communication!

Trends on Adopting Web Chat & Chat Bots as a Channel of.. →

White Paper

Evolve IP co-sponsored an omnichannel report with Contact Babel. Find out the newest trends in web chat & chat bots and why you should be adopting ...

Business Drivers for Omnichannel Business Drivers for Omnichannel

There are two main factors that influence contact centers within any vertical market: the need to provide profitable (or at least, ...

White Paper
White Paper
62 jplist-folder-All-Posts-4438 White-Paper-White-Paper jplist-topic-Business-Drivers jplist-topic-Ccaas jplist-topic-Contact-Babel jplist-topic-Contact-Center jplist-topic-Evolve-Ip jplist-topic-Omnichannel jplist-topic-Report 0 242985 242985 There are two main factors that influence contact centers within any vertical market: the need to provide profitable (or at least, cost-managed) service, and customers’ requirements and preferences for contacting organizations. Find out what the main business drivers for omnichannel are here.

Business Drivers for Omnichannel

White Paper

There are two main factors that influence contact centers within any vertical market: the need to provide profitable (or at least, cost-managed) ...

Customer Drivers for Omnichannel Customer Drivers for Omnichannel

There are two main factors that influence contact centers within any vertical market: the need to provide profitable (or at least, ...

White Paper
White Paper
63 jplist-folder-All-Posts-4438 White-Paper-White-Paper jplist-topic-Ccaas jplist-topic-Contact-Center jplist-topic-Customer-Drivers jplist-topic-Gartner jplist-topic-Omnichannel jplist-topic-Report 0 242762 242762 There are two main factors that influence contact centers within any vertical market: the need to provide profitable (or at least, cost-managed) service, and customers’ requirements and preferences for contacting organizations. This report explains the main customer drivers for omnichannel.

Customer Drivers for Omnichannel

White Paper

There are two main factors that influence contact centers within any vertical market: the need to provide profitable (or at least, cost-managed) ...

Trends Around Channel Usage in Contact Center Trends Around Channel Usage in Contact Center

Evolve IP co-sponsored an omnichannel report with Contact Babel. This documents explains the top trends around Channel Usage in Contact ...

White Paper
White Paper
64 jplist-folder-All-Posts-4438 White-Paper-White-Paper jplist-topic-Ccaas jplist-topic-Channel jplist-topic-Contact-Center jplist-topic-Evolve-Ip jplist-topic-Omnichannel jplist-topic-Report 0 242731 242731 Evolve IP co-sponsored an omnichannel report with Contact Babel. This documents explains the top trends around Channel Usage in Contact Center of the past, the present, and future.  

Trends Around Channel Usage in Contact Center

White Paper

Evolve IP co-sponsored an omnichannel report with Contact Babel. This documents explains the top trends around Channel Usage in Contact Center of the ...

Omnichannel Report: The Inner Circle Guide.. → Omnichannel Report: The Inner Circle Guide to Omnichannel

Evolve IP co-sponsored this omnichannel report with Contact Babel. This report includes some interesting information around the omnichannel ...

Research Report
Research Report
65 jplist-folder-All-Posts-4438 Research-Report-Research-Report jplist-topic-Cc jplist-topic-Ccaas jplist-topic-Contact-Babel jplist-topic-Contact-Center jplist-topic-Evolve-Ip jplist-topic-Omnichannel jplist-topic-Report jplist-topic-Trends 0 240440 240440 Evolve IP co-sponsored this omnichannel report with Contact Babel. This report includes some interesting information around the omnichannel trends and market. A few topics include:Trends around Channel Usage: Past / Present / FutureCustomer & Business Drivers for OmnichannelTop Trends & Findings on Different Channels for Contact CentersBarriers & Constraints around OmnichannelGetting Omnichannel RightBuilding a Personalized Omnichannel Service & StrategyChecklist: Key Elements to Achieving your Omnichannel StrategyMost Frequently Asked Omnichannel End-User Questions – An Interview with VP of Contact Center Solutions, Rich Fox

Omnichannel Report: The Inner Circle Guide to Omnichannel

Research Report

Evolve IP co-sponsored this omnichannel report with Contact Babel. This report includes some interesting information around the omnichannel trends ...

Implementing an In-House Call Center.. → Implementing an In-House Call Center Checklist

This checklist takes the approach that your call center is a blank piece of paper and you are starting from scratch. In reality, you may ...

Data Sheet
Data Sheet
66 jplist-folder-All-Posts-4438 Data-Sheet-Data-Sheet jplist-topic-Call-Center jplist-topic-Ccaas jplist-topic-Checklist jplist-topic-data jplist-topic-Evolve-Ip jplist-topic-In-house 0 238362 238362 This checklist takes the approach that your call center is a blank piece of paper and you are starting from scratch. In reality, you may already have answers to some of the topics covered based upon your organization. That just means you are a few steps ahead and you can just check those boxes off and focus on the other areas that still need to be addressed.

Implementing an In-House Call Center Checklist

Data Sheet

This checklist takes the approach that your call center is a blank piece of paper and you are starting from scratch. In reality, you may already have ...

Keel Point Investment Advisory Case Study Keel Point Investment Advisory Case Study

Financial Services Firm Leverages the Evolve IP OneCloudTM for Integrated Solutions including: Virtual Desktops, Disaster Recovery, IP ...

Case Study
Case Study
67 jplist-folder-All-Posts-4438 Case-Study-Case-Study jplist-topic-Case-Study jplist-topic-Disaster-Recovery jplist-topic-DRaaS jplist-topic-Evolve-Ip jplist-topic-Finance jplist-topic-Iaas jplist-topic-Infrastructure jplist-topic-IP-Phone-System jplist-topic-Keel-Point jplist-topic-Virtual-Desktops 0 238341 238341 Financial Services Firm Leverages the Evolve IP OneCloudTM for Integrated Solutions including: Virtual Desktops, Disaster Recovery, IP Phone System and Infrastructure-as-a-Service.

Keel Point Investment Advisory Case Study

Case Study

Financial Services Firm Leverages the Evolve IP OneCloudTM for Integrated Solutions including: Virtual Desktops, Disaster Recovery, IP Phone System ...

Moving Technology Checklist Moving Technology Checklist

When moving your organization’s technology to a new location the most important thing is to allow plenty of time to thoroughly plan the ...

Data Sheet
Data Sheet
68 jplist-folder-All-Posts-4438 Data-Sheet-Data-Sheet jplist-topic-Checklist jplist-topic-Cloud-Communications jplist-topic-Cloud-Computing jplist-topic-data jplist-topic-Evolve-Ip jplist-topic-Technology 0 238320 238320 When moving your organization’s technology to a new location the most important thing is to allow plenty of time to thoroughly plan the move and prepare your new office. Find out more with Evolve IP's Moving Technology Checklist.

Moving Technology Checklist

Data Sheet

When moving your organization’s technology to a new location the most important thing is to allow plenty of time to thoroughly plan the move and ...

Ampla Health Case Study Ampla Health Case Study

California-based Federally Qualified Health Center (FQHC) Deploys Disaster Recovery as a Service (DRaaS) for HIPAA-compliant PHI protection.

Case Study
Case Study
69 jplist-folder-All-Posts-4438 Case-Study-Case-Study jplist-topic-Ampla-Health jplist-topic-Case-Study jplist-topic-Disaster-Recovery jplist-topic-DR jplist-topic-DRaaS jplist-topic-Evolve-Ip jplist-topic-healthcare jplist-topic-hipaa jplist-topic-HITRUST jplist-topic-PHI 0 238286 238286 California-based Federally Qualified Health Center (FQHC) Deploys Disaster Recovery as a Service (DRaaS) for HIPAA-compliant PHI protection.

Ampla Health Case Study

Case Study

California-based Federally Qualified Health Center (FQHC) Deploys Disaster Recovery as a Service (DRaaS) for HIPAA-compliant PHI protection.

RXBenefits Case Study RXBenefits Case Study

RXBenefits gains business insights with advanced Contact Center and scalable Unified Communications with Evolve IP’s OneCloud platform.

Case Study
Case Study
70 jplist-folder-All-Posts-4438 Case-Study-Case-Study jplist-topic-Case-Study jplist-topic-Ccaas jplist-topic-Contact-Center jplist-topic-Evolve-Ip jplist-topic-OneCloud jplist-topic-RXBenefits jplist-topic-Uc jplist-topic-Ucaas jplist-topic-Unified-Communications 0 237360 237360 RXBenefits gains business insights with advanced Contact Center and scalable Unified Communications with Evolve IP’s OneCloud platform.

RXBenefits Case Study

Case Study

RXBenefits gains business insights with advanced Contact Center and scalable Unified Communications with Evolve IP’s OneCloud platform.

Work From Home Checklist for Contact Center.. → Work From Home Checklist for Contact Center Professionals

According to Gartner, 40% of workers spend their time working remotely and by 2021, organizations will encourage 40% more workers to work ...

Data Sheet
Data Sheet
71 jplist-folder-All-Posts-4438 Data-Sheet-Data-Sheet jplist-topic-Ccaas jplist-topic-Checklist jplist-topic-Contact-Center jplist-topic-Ecs jplist-topic-Evolve-Contact-Suite jplist-topic-Evolve-Ip jplist-topic-Remote jplist-topic-WFH 0 233454 233454

Work From Home Checklist for Contact Center Professionals

Data Sheet

According to Gartner, 40% of workers spend their time working remotely and by 2021, organizations will encourage 40% more workers to work remotely ...

HITRUST Cloud Brief HITRUST Cloud Brief

While originally developed to ensure HIPAA compliance, the HITRUST Common Security Framework (CSF) is a rigorous risk management approach ...

Data Sheet
Data Sheet
72 jplist-folder-All-Posts-4438 Data-Sheet-Data-Sheet jplist-topic-Compliance jplist-topic-Compliance-Cloud jplist-topic-CSF jplist-topic-Evolve-Ip jplist-topic-hipaa jplist-topic-HITRUST jplist-topic-security 0 231340 231340 While originally developed to ensure HIPAA compliance, the HITRUST Common Security Framework (CSF) is a rigorous risk management approach that provides comprehensive cybersecurity protection for all industries. Evolve IP is proud to have achieved HITRUST CSF certification in January 2018!

HITRUST Cloud Brief

Data Sheet

While originally developed to ensure HIPAA compliance, the HITRUST Common Security Framework (CSF) is a rigorous risk management approach that ...

Apria Healthcare Apria Healthcare

Evolve IP provides Apria Healthcare, America's leading provider of integrated home healthcare products and services, with disaster ...

Case Study
Case Study
73 jplist-folder-All-Posts-4438 Case-Study-Case-Study jplist-topic-Apria jplist-topic-Backup jplist-topic-Call-Center jplist-topic-Ccaas jplist-topic-Disaster-Recovery jplist-topic-DR jplist-topic-DRaaS jplist-topic-Evolve-Ip jplist-topic-healthcare jplist-topic-hosted-pbx jplist-topic-IP-Phone-System 0 231339 231339 Evolve IP provides Apria Healthcare, America's leading provider of integrated home healthcare products and services, with disaster avoidance, visibility into the call center, improved customer experience, and significant cost savings. 

Apria Healthcare

Case Study

Evolve IP provides Apria Healthcare, America's leading provider of integrated home healthcare products and services, with disaster avoidance, ...

OneCloud Financial Services OneCloud Financial Services

A Foundation for Financial Services Success

OneCloud allows financial services firms to access world-class computing and communications capabilities, while reducing costs and ...

Data Sheet
Data Sheet
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OneCloud Financial Services

Data Sheet

OneCloud allows financial services firms to access world-class computing and communications capabilities, while reducing costs and simplifying ...

Skype Communicator Skype Communicator

Evolve IP's Skype Communicator improves the unified communication experience for Microsoft Office 365 users by providing enterprise-grade ...

Data Sheet
Data Sheet
75 jplist-folder-All-Posts-4438 Data-Sheet-Data-Sheet jplist-topic-Evolve-Ip jplist-topic-O365 jplist-topic-Office-365 jplist-topic-Skype jplist-topic-Skype-Communicator jplist-topic-Uc jplist-topic-Ucaas jplist-topic-Unified-Communications 0 230280 230280 Evolve IP's Skype Communicator improves the unified communication experience for Microsoft Office 365 users by providing enterprise-grade telephony features such as PSTN calling, phone presence status, softphone calling, and more. With Skype Communicator, your organization will have the ability to Skype for REAL Business.

Skype Communicator

Data Sheet

Evolve IP's Skype Communicator improves the unified communication experience for Microsoft Office 365 users by providing enterprise-grade telephony ...

Hosted PBX (HPBX) Hosted PBX (HPBX)

Evolve IP’s hosted phone system solution delivers award-winning collaboration (video,chat, conferencing and more) and crystal clear voice ...

Data Sheet
Data Sheet
76 jplist-folder-All-Posts-4438 Data-Sheet-Data-Sheet jplist-topic-Evolve-Ip jplist-topic-hosted-pbx jplist-topic-HPBX jplist-topic-Pbx jplist-topic-Phone-System jplist-topic-Uc jplist-topic-Ucaas jplist-topic-Unified-Communications 0 229153 229153 Evolve IP’s hosted phone system solution delivers award-winning collaboration (video,chat, conferencing and more) and crystal clear voice services that integrate with all business applications used today; dramatically easing deployment and user adoption. Our internationally available IP phone system with unified communication (UCaaS) apps frees organizations from the hassle of managing carriers, hardware and vendors.

Hosted PBX (HPBX)

Data Sheet

Evolve IP’s hosted phone system solution delivers award-winning collaboration (video,chat, conferencing and more) and crystal clear voice services ...

Case Study - What Was Your Cloud Deployment.. → Case Study - What Was Your Cloud Deployment Like With.. →

Video
Video
77 jplist-folder-All-Posts-4438 jplist-folder-All-Posts-4438 Video-Video jplist-topic-Case-Study jplist-topic-Cloud jplist-topic-Evolve-Ip jplist-topic-Marshberry jplist-topic-Video 0 224270 224270

Case Study - What Was Your Cloud Deployment Like With.. →

Video

Case Study - How Did Evolve IP Integrate and.. → Case Study - How Did Evolve IP Integrate and Future-Proof A.. →

Video
Video
78 jplist-folder-All-Posts-4438 jplist-folder-All-Posts-4438 Video-Video jplist-topic-Case-Study jplist-topic-Evolve-Ip jplist-topic-Marshberry jplist-topic-Video 0 224269 224269

Case Study - How Did Evolve IP Integrate and Future-Proof A.. →

Video

Case Study - What Would You Tell a Business.. → Case Study - What Would You Tell a Business That Was.. →

Video
Video
79 jplist-folder-All-Posts-4438 jplist-folder-All-Posts-4438 Video-Video jplist-topic-Case-Study jplist-topic-Evolve-Ip jplist-topic-Marshberry jplist-topic-Video 0 224268 224268

Case Study - What Would You Tell a Business That Was.. →

Video

Case Study - How Has Evolve IP Shown That It.. → Case Study - How Has Evolve IP Shown That It Is Truly.. →

Video
Video
80 jplist-folder-All-Posts-4438 jplist-folder-All-Posts-4438 Video-Video jplist-topic-Case-Study jplist-topic-Evolve-Ip jplist-topic-Invested-In-Your-Future jplist-topic-Marshberry jplist-topic-Video 0 224267 224267

Case Study - How Has Evolve IP Shown That It Is Truly.. →

Video

Case Study - How Reliable Have Evolve IP's.. → Case Study - How Reliable Have Evolve IP's Services Been?

Video
Video
81 jplist-folder-All-Posts-4438 jplist-folder-All-Posts-4438 Video-Video jplist-topic-Case-Study jplist-topic-Evolve-Ip jplist-topic-Marshberry jplist-topic-Reliability 0 224266 224266

Case Study - How Reliable Have Evolve IP's Services Been?

Video

Case Study - What's It Like Working With.. → Case Study - What's It Like Working With Evolve IP Client.. →

Video
Video
82 jplist-folder-All-Posts-4438 jplist-folder-All-Posts-4438 Video-Video jplist-topic-Case-Study jplist-topic-Client-Support jplist-topic-Evolve-Ip jplist-topic-Marshberry jplist-topic-Video 0 224265 224265

Case Study - What's It Like Working With Evolve IP Client.. →

Video

eBook: How Office 365 Supports Remote Workers eBook: How Office 365 Supports Remote Workers

This eBook describes 6 types of remote workers, how to evaluate their technical needs and to assess how Office 365 can help enhance and ...

eBook
eBook
83 jplist-folder-All-Posts-4438 jplist-folder-All-Posts-4438 eBook-eBook jplist-topic-Evolve-Ip jplist-topic-Microsoft jplist-topic-O365 jplist-topic-Office-365 0 223852 223852 This eBook describes 6 types of remote workers, how to evaluate their technical needs and to assess how Office 365 can help enhance and simplify their remote work styles across all their devices, bringing new levels of productivity to their employer.

eBook: How Office 365 Supports Remote Workers

eBook

This eBook describes 6 types of remote workers, how to evaluate their technical needs and to assess how Office 365 can help enhance and simplify ...

Disaster Recovery Checklist Disaster Recovery Checklist

This document provides suggestions for executives to evaluate their current disaster avoidance plans or, should a plan not exist, provide ...

Data Sheet
Data Sheet
84 jplist-folder-All-Posts-4438 jplist-folder-All-Posts-4438 Data-Sheet-Data-Sheet jplist-topic-Avoidance jplist-topic-Communications-Systems jplist-topic-Data-Center jplist-topic-Disaster-Recovery jplist-topic-DR jplist-topic-DRaaS jplist-topic-Evolve-Ip jplist-topic-Gartner jplist-topic-General-Planning 0 223694 223694 This document provides suggestions for executives to evaluate their current disaster avoidance plans or, should a plan not exist, provide directional measures to protect their information and communications systems. It is broken down into 3 functional areas: General Planning, Data Center Preparation and Communications System Continuance. This checklist does not cover human resources, insurance protection or crisis management communications.

Disaster Recovery Checklist

Data Sheet

This document provides suggestions for executives to evaluate their current disaster avoidance plans or, should a plan not exist, provide directional ...

Disaster Recovery Cheat Sheet Disaster Recovery Cheat Sheet

Disasters can happen at any time, so it’s essential to develop a comprehensive plan that protects your company’s data from multiple ...

Data Sheet
Data Sheet
85 jplist-folder-All-Posts-4438 jplist-folder-All-Posts-4438 Data-Sheet-Data-Sheet jplist-topic-Cloud-Backup jplist-topic-Disaster-Recovery jplist-topic-DR jplist-topic-Dr-Plan jplist-topic-DRaaS jplist-topic-Evolve-Ip jplist-topic-Fully-Managed jplist-topic-Gartner jplist-topic-Self-Managed 0 223693 223693 Disasters can happen at any time, so it’s essential to develop a comprehensive plan that protects your company’s data from multiple scenarios—from natural disasters to human error and everything in between. Having a complete plan will give you peace of mind and make you feel confident that all your bases are covered. Think through these questions to help develop a disaster recovery plan for your business.

Disaster Recovery Cheat Sheet

Data Sheet

Disasters can happen at any time, so it’s essential to develop a comprehensive plan that protects your company’s data from multiple ...

Mobile Device Management (MDM) Mobile Device Management (MDM)

Evolve IP’s Mobile Device Management (MDM) simplifies mobility for organizations while empowering end users. With MDM, organizations can ...

Data Sheet
Data Sheet
86 jplist-folder-All-Posts-4438 jplist-folder-All-Posts-4438 Data-Sheet-Data-Sheet jplist-topic-Data-Prevention jplist-topic-integration jplist-topic-MDM jplist-topic-Mobile-Device-Management jplist-topic-Uc jplist-topic-Ucaas jplist-topic-Unified-Communications 0 223692 223692 Evolve IP’s Mobile Device Management (MDM) simplifies mobility for organizations while empowering end users. With MDM, organizations can easily deploy, configure, secure, manage and support devices across multiple mobile platforms and operating systems. Powered by Airwatch, part of VMware's Workspace ONE, the integrated solution helps companies reduce costs and increase efficiency while mitigating security risks and preventing data loss.

Mobile Device Management (MDM)

Data Sheet

Evolve IP’s Mobile Device Management (MDM) simplifies mobility for organizations while empowering end users. With MDM, organizations can easily ...

Executive Primer on Disaster Recovery and.. → Executive Primer on Disaster Recovery and Business.. →

This cloud brief explores the causes, frequencies and costs of downtime, the essential elements of Disaster Recovery and Business ...

Data Sheet
Data Sheet
87 jplist-folder-All-Posts-4438 jplist-folder-All-Posts-4438 Data-Sheet-Data-Sheet jplist-topic-BS jplist-topic-Business-Continuity jplist-topic-Disaster-Recovery jplist-topic-DR jplist-topic-DRaaS jplist-topic-Evolve-Ip 0 223540 223540 This cloud brief explores the causes, frequencies and costs of downtime, the essential elements of Disaster Recovery and Business Continuity (DR/BC) and the critical need to view disaster planning as a fundamental aspect of your business strategy.

Executive Primer on Disaster Recovery and Business.. →

Data Sheet

This cloud brief explores the causes, frequencies and costs of downtime, the essential elements of Disaster Recovery and Business Continuity (DR/BC) ...

Understanding the Difference: Virtual vs.. → Understanding the Difference: Virtual vs Hosted Phone.. →

Many people think that the term “Virtual PBX” is synonymous with “Hosted PBX” or “Cloud-based PBX”. Although both provide a ...

Data Sheet
Data Sheet
88 jplist-folder-All-Posts-4438 jplist-folder-All-Posts-4438 Data-Sheet-Data-Sheet jplist-topic-Evolve-Ip jplist-topic-hosted-pbx jplist-topic-Pbx jplist-topic-Phone-Systems jplist-topic-Uc jplist-topic-Ucaas jplist-topic-Unified-Communications jplist-topic-Virtual-PBX 0 223519 223519 Many people think that the term “Virtual PBX” is synonymous with “Hosted PBX” or “Cloud-based PBX”. Although both provide a lower total cost of ownership (TCO) than a premise-based phone system, they are not identical. This will help you understand the differences between the two!

Understanding the Difference: Virtual vs Hosted Phone.. →

Data Sheet

Many people think that the term “Virtual PBX” is synonymous with “Hosted PBX” or “Cloud-based PBX”. Although both provide a lower total ...

HITRUST HITRUST

The HITRUST CSF is the healthcare industry’s leading security control framework. Evolve IP’s certification provides assurance that we ...

Data Sheet
Data Sheet
89 jplist-folder-All-Posts-4438 jplist-folder-All-Posts-4438 Data-Sheet-Data-Sheet jplist-topic-Compliance jplist-topic-CSF jplist-topic-Evolve-Ip jplist-topic-HITRUST jplist-topic-HITRUST-CSF jplist-topic-security 0 223503 223503 The HITRUST CSF is the healthcare industry’s leading security control framework. Evolve IP’s certification provides assurance that we maintain, transmit, and manage PHI in a secure and continuously improving environment.

HITRUST

Data Sheet

The HITRUST CSF is the healthcare industry’s leading security control framework. Evolve IP’s certification provides assurance that we maintain, ...

Office 365 Deployment Checklist Office 365 Deployment Checklist

When you move an enterprise organization to Microsoft Office 365, it’s important to plan exactly what steps you want to take, when to ...

Data Sheet
Data Sheet
90 jplist-folder-All-Posts-4438 jplist-folder-All-Posts-4438 Data-Sheet-Data-Sheet jplist-topic-Checklist jplist-topic-Daas jplist-topic-DRaaS jplist-topic-Evolve-Ip jplist-topic-O365 jplist-topic-Office-365 0 221325 221325 When you move an enterprise organization to Microsoft Office 365, it’s important to plan exactly what steps you want to take, when to perform them and who will perform them. This deployment checklist will help you and your organization as you plan and prepare for a migration to Office 365. Feel free to adapt this checklist to your organization’s needs.

Office 365 Deployment Checklist

Data Sheet

When you move an enterprise organization to Microsoft Office 365, it’s important to plan exactly what steps you want to take, when to perform them ...

eBook - Elevate Your Email eBook - Elevate Your Email

Produced by Microsoft, this eBook offers considerations for moving email from on-premises to the cloud via O365.

eBook
eBook
91 jplist-folder-All-Posts-4438 jplist-folder-All-Posts-4438 eBook-eBook 0 219688 219688

eBook - Elevate Your Email

eBook

Produced by Microsoft, this eBook offers considerations for moving email from on-premises to the cloud via O365.

Polycom and Yealink Comparison Matrix Polycom and Yealink Comparison Matrix

To ensure increased productivity, greater flexibility & easy collaboration, you need to choose a phone provided by the top two global ...

Data Sheet
Data Sheet
92 jplist-folder-All-Posts-4438 jplist-folder-All-Posts-4438 Data-Sheet-Data-Sheet jplist-topic-Evolve-Ip jplist-topic-IP-Phone-System jplist-topic-Polycom jplist-topic-Uc jplist-topic-Ucaas jplist-topic-Unified-Communications jplist-topic-Yealink 0 218907 218907 To ensure increased productivity, greater flexibility & easy collaboration, you need to choose a phone provided by the top two global leading UC phone providers: Polycom and Yealink. Use this feature comparison sheet to choose a phone that best suits your business needs & requirements.

Polycom and Yealink Comparison Matrix

Data Sheet

To ensure increased productivity, greater flexibility & easy collaboration, you need to choose a phone provided by the top two global leading UC ...

OneCloud Healthcare OneCloud Healthcare

OneCloud Healthcare provides the industry’s most secure, powerful and scalable communications and comput­ing solutions.

Data Sheet
Data Sheet
93 jplist-folder-All-Posts-4438 jplist-folder-All-Posts-4438 Data-Sheet-Data-Sheet jplist-topic-Business-Continuity jplist-topic-Compliance jplist-topic-Evolve-Ip jplist-topic-healthcare jplist-topic-HITRUST jplist-topic-Omnichannel jplist-topic-OneCloud jplist-topic-security 0 218904 218904 OneCloud Healthcare provides the industry’s most secure, powerful and scalable communications and comput­ing solutions.

OneCloud Healthcare

Data Sheet

OneCloud Healthcare provides the industry’s most secure, powerful and scalable communications and comput­ing solutions.

Evolve IP One Pager Evolve IP One Pager

Handy overview to describe Evolve IP and our solutions.

White Paper
White Paper
94 jplist-folder-All-Posts-4438 White-Paper-White-Paper jplist-topic-Ccaas jplist-topic-Daas jplist-topic-DRaaS jplist-topic-Evolve-Ip jplist-topic-Iaas jplist-topic-Network jplist-topic-Solutions jplist-topic-Ucaas 0 218764 218764 Handy overview to describe Evolve IP and our solutions.

Evolve IP One Pager

White Paper

Handy overview to describe Evolve IP and our solutions.

Experience Cloud as a Strategy With Evolve IP Experience Cloud as a Strategy With Evolve IP

Experience cloud as a strategy with Evolve IP and our best-of-breed, award-winning solutions!

Video
Video
95 jplist-folder-All-Posts-4438 jplist-folder-All-Posts-4438 Video-Video jplist-topic-Ccaas jplist-topic-Cloud-Communications jplist-topic-Cloud-Computing jplist-topic-Daas jplist-topic-DRaaS jplist-topic-Evolve-Ip jplist-topic-Iaas jplist-topic-Strategy jplist-topic-Ucaas 0 216800 216800 Experience cloud as a strategy with Evolve IP and our best-of-breed, award-winning solutions!

Experience Cloud as a Strategy With Evolve IP

Video

Experience cloud as a strategy with Evolve IP and our best-of-breed, award-winning solutions!

The UIltimate Cloud Catalyst for AVImark and.. → The UIltimate Cloud Catalyst for AVImark and ImproMed

You already rely on AVImark and ImproMed to run your veterinary clinic. Now transform them and unleash their potential. Vetanium from ...

Data Sheet
Data Sheet
96 jplist-folder-All-Posts-4438 jplist-folder-All-Posts-4438 Data-Sheet-Data-Sheet jplist-topic-Ccaas jplist-topic-Daas jplist-topic-DRaaS jplist-topic-Evolve-Ip jplist-topic-Iaas jplist-topic-OneCloud jplist-topic-Ucaas jplist-topic-Vet jplist-topic-Vetanium jplist-topic-Veterinary 0 216609 216609 You already rely on AVImark and ImproMed to run your veterinary clinic. Now transform them and unleash their potential. Vetanium from Evolve IP lets you experience your AVImark or ImproMed PMS as a cloud-based service with zero maintenance, 100% data protection, and “any device, anywhere, anytime” accessibility.

The UIltimate Cloud Catalyst for AVImark and ImproMed

Data Sheet

You already rely on AVImark and ImproMed to run your veterinary clinic. Now transform them and unleash their potential. Vetanium from Evolve IP lets ...

The Ultimate Cloud Catalyst for IDEXX.. → The Ultimate Cloud Catalyst for IDEXX Cornerstone

You already rely on Cornerstone to run your veterinary clinic. Now transform it and unleash its potential. Vetanium from Evolve IP lets you ...

Data Sheet
Data Sheet
97 jplist-folder-All-Posts-4438 jplist-folder-All-Posts-4438 Data-Sheet-Data-Sheet jplist-topic-Ccaas jplist-topic-Daas jplist-topic-DRaaS jplist-topic-Evolve-Ip jplist-topic-Iaas jplist-topic-OneCloud jplist-topic-PMS jplist-topic-Ucaas jplist-topic-Vet jplist-topic-Vetanium jplist-topic-Veterinary 0 216608 216608 You already rely on Cornerstone to run your veterinary clinic. Now transform it and unleash its potential. Vetanium from Evolve IP lets you experience your IDEXX Cornerstone PMS as a cloud-based service with zero maintenance, 100% data protection, and “any device, anywhere, anytime” accessibility.

The Ultimate Cloud Catalyst for IDEXX Cornerstone

Data Sheet

You already rely on Cornerstone to run your veterinary clinic. Now transform it and unleash its potential. Vetanium from Evolve IP lets you ...

Unifying the Contact Center Unifying the Contact Center

Understand the difference between Unified vs Overlay. Allow your agents to operate in the manner they want to operate without worrying ...

White Paper
White Paper
98 jplist-folder-All-Posts-4438 White-Paper-White-Paper jplist-topic-Ccaas jplist-topic-Contact-Center jplist-topic-Delivery-Models jplist-topic-Evolve-Ip jplist-topic-Overlay jplist-topic-Pbx jplist-topic-Unified 0 216466 216466 Understand the difference between Unified vs Overlay. Allow your agents to operate in the manner they want to operate without worrying about stumbling over the technology cracks created in an Overlay scenario. 

Unifying the Contact Center

White Paper

Understand the difference between Unified vs Overlay. Allow your agents to operate in the manner they want to operate without worrying about ...

Backup for Office 365 Backup for Office 365

Evolve IP’s cloud backup solution provides complete protection, access and control of your organization’s emails, contacts, files and ...

Data Sheet
Data Sheet
99 jplist-folder-All-Posts-4438 jplist-folder-All-Posts-4438 Data-Sheet-Data-Sheet jplist-topic-Backup jplist-topic-Cloud-Backup jplist-topic-Compliance jplist-topic-Disaster-Recovery jplist-topic-DRaaS jplist-topic-O365 jplist-topic-Office-365 jplist-topic-security 0 215743 215743 Evolve IP’s cloud backup solution provides complete protection, access and control of your organization’s emails, contacts, files and more. By using modern Availability software, IT can leverage cloud backup and recovery to assert greater control over Office 365 access and protection.

Backup for Office 365

Data Sheet

Evolve IP’s cloud backup solution provides complete protection, access and control of your organization’s emails, contacts, files and more. By ...

Moving Virtual Desktops to the Cloud Moving Virtual Desktops to the Cloud

This cloud brief will explore the reasons for changing traditional desktop computing strategies, why cloud-hosted virtual desktops and ...

White Paper
White Paper
100 jplist-folder-All-Posts-4438 White-Paper-White-Paper jplist-topic-Cloud jplist-topic-Cloud-Computing jplist-topic-Daas jplist-topic-Desktop jplist-topic-Migration jplist-topic-Virtual-Desktops 0 210045 210045 This cloud brief will explore the reasons for changing traditional desktop computing strategies, why cloud-hosted virtual desktops and applications are a compelling solution for many businesses, and how to leverage cloud-hosted desktops and applications for Windows migrations, mobile and seasonal workers, and for disaster recovery scenarios.

Moving Virtual Desktops to the Cloud

White Paper

This cloud brief will explore the reasons for changing traditional desktop computing strategies, why cloud-hosted virtual desktops and applications ...

How to Maximize Omnichannel for Your Call /.. → How to Maximize Omnichannel for Your Call / Contact Center

This paper provides 8 tips to maximize your Omnichannel contact center and get ahead of competition.

White Paper
White Paper
101 jplist-folder-All-Posts-4438 White-Paper-White-Paper jplist-topic-Call-Center jplist-topic-Ccaas jplist-topic-Contact-Center jplist-topic-CRM jplist-topic-Crm-Integration jplist-topic-Omnichannel 0 206176 206176 This paper provides 8 tips to maximize your Omnichannel contact center and get ahead of competition.

How to Maximize Omnichannel for Your Call / Contact Center

White Paper

This paper provides 8 tips to maximize your Omnichannel contact center and get ahead of competition.

Cloud Brief - 8 Security and Productivity.. → Cloud Brief - 8 Security and Productivity Benefits of.. →

This cloud brief explores how business owners can arm employees with productivity-enhancing file sync technology while simultaneously ...

White Paper
White Paper
102 jplist-folder-All-Posts-4438 White-Paper-White-Paper jplist-topic-Evolve-SYNC jplist-topic-File-Sync jplist-topic-security 0 204168 204168 This cloud brief explores how business owners can arm employees with productivity-enhancing file sync technology while simultaneously safeguarding sensitive information. Business-grade file sync solutions put an end to “file anarchy” in the workplace and allow businesses to implement sensible security policies that prohibit the use of consumer-grade sync services in the workplace.

Cloud Brief - 8 Security and Productivity Benefits of.. →

White Paper

This cloud brief explores how business owners can arm employees with productivity-enhancing file sync technology while simultaneously safeguarding ...

Video: Scott Kinka Pitches Evolve IP’s.. → Video: Scott Kinka Pitches Evolve IP’s Value Proposition.. →

Recorded Session
Recorded Session
103 jplist-folder-All-Posts-4438 Recorded-Session-Recorded-Session jplist-topic-Ccaas jplist-topic-Core-Values jplist-topic-Daas jplist-topic-One-Cloud jplist-topic-OneCloud jplist-topic-Ucaas 0 195590 195590

Video: Scott Kinka Pitches Evolve IP’s Value Proposition.. →

Recorded Session

Cloud Web Security Cloud Web Security

Mitigate web threats with comprehensive, cloud-delivered web security.

Benefits at a glance: Fully integrated web security, application control, management and reportingPowered by Talos Threat Intelligence for ...

Data Sheet
Data Sheet
104 jplist-folder-All-Posts-4438 jplist-folder-All-Posts-4438 Data-Sheet-Data-Sheet jplist-topic-Cisco jplist-topic-Compliance jplist-topic-Disaster-Recovery jplist-topic-DRaaS jplist-topic-Talos jplist-topic-Web-Security 0 194968 194968 Benefits at a glance: Fully integrated web security, application control, management and reportingPowered by Talos Threat Intelligence for comprehensive zero-day threat protectionNear-real-time web protection, plus granular application visibility and control.Zero-day defense through heuristics engines, signatures, and moreAnalysis of more than 100 TB of security intelligence and 13 billion web requests daily to detect and mitigate threatsGranular visibility and control of more than 150,000 applications and micro-applicationsSimplified integration with Cisco AnyConnect Secure Mobility ClientScalable to accommodate from 25 to more than 10,000 users

Cloud Web Security

Data Sheet

Benefits at a glance: Fully integrated web security, application control, management and reportingPowered by Talos Threat Intelligence for ...

Email Vulnerability in Healthcare Email Vulnerability in Healthcare

Evolve IP Study

Exposing the common vulnerabilities that drive ransomware and make off-site disaster recovery essential The potential for monetary loss is ...

White Paper
White Paper
105 jplist-folder-All-Posts-4438 White-Paper-White-Paper 0 194595 194595 Exposing the common vulnerabilities that drive ransomware and make off-site disaster recovery essential The potential for monetary loss is significantControlling human behavior is the underlying challengeThe need for data backups and disaster recovery is clear

Email Vulnerability in Healthcare

White Paper

Exposing the common vulnerabilities that drive ransomware and make off-site disaster recovery essential The potential for monetary loss is ...

Cloud IVR Cloud IVR

Evolve IP’s Interactive Voice Response (IVR) reduces cost per call while dramatically increasing productivity and improving customer ...

Data Sheet
Data Sheet
106 jplist-folder-All-Posts-4438 jplist-folder-All-Posts-4438 Data-Sheet-Data-Sheet jplist-topic-Call-Center jplist-topic-Contact-Center jplist-topic-ivr jplist-topic-Productivity 0 193015 193015 Evolve IP’s Interactive Voice Response (IVR) reduces cost per call while dramatically increasing productivity and improving customer service. Simple to design and even easier for callers to use, the Cloud IVR is delivered through easily customized pre-built scripts that deliver the exact call flows and features you need.

Cloud IVR

Data Sheet

Evolve IP’s Interactive Voice Response (IVR) reduces cost per call while dramatically increasing productivity and improving customer service. ...

Alert Logic Alert Logic

Log Manager and Log Review

Log management is an essential infrastructure management best practice, and is necessary for achieving compliance. Log management is ...

Data Sheet
Data Sheet
107 jplist-folder-All-Posts-4438 jplist-folder-All-Posts-4438 Data-Sheet-Data-Sheet jplist-topic-Alert-Logic jplist-topic-AlertLogic jplist-topic-Compliance jplist-topic-Data-Center jplist-topic-Reporting jplist-topic-security 0 180688 180688 Log management is an essential infrastructure management best practice, and is necessary for achieving compliance. Log management is becoming more complex as organizations transition from on premises data centers to cloud environments. Businesses need an approach to log management that delivers deep insight into their security and compliance posture without the headache of bringing yet another product in-house.

Alert Logic

Data Sheet

Log management is an essential infrastructure management best practice, and is necessary for achieving compliance. Log management is becoming more ...

DRaaS for Ransomware Recovery and Data.. → DRaaS for Ransomware Recovery and Data Protection

This white paper outlines the current cyber-threat landscape and explains how secure-cloud solutions like Evolve IP’s Prem Extend ...

White Paper
White Paper
108 jplist-folder-All-Posts-4438 White-Paper-White-Paper jplist-topic-Business-Continuity jplist-topic-Cyber-Attacks jplist-topic-Disaster-Recovery jplist-topic-DRaaS jplist-topic-Managed-Recovery 0 162324 162324

DRaaS for Ransomware Recovery and Data Protection

White Paper

This white paper outlines the current cyber-threat landscape and explains how secure-cloud solutions like Evolve IP’s Prem Extend Disaster Recovery ...

Improve Customer Experience KPIs and Reduce.. → Improve Customer Experience KPIs and Reduce Costs through.. →

HOP Energy

Business Situation: HOP Energy struggled to meet Service Level Agreement KPIs for answering calls, and was challenged by staffing issues. A ...

Case Study
Case Study
109 jplist-folder-All-Posts-4438 jplist-folder-All-Posts-4438 Case-Study-Case-Study jplist-topic-Contact-Center jplist-topic-Monet-Software jplist-topic-Ucaas jplist-topic-Unified-Communications jplist-topic-WFH jplist-topic-Workforce-Management 0 162303 162303 Business Situation: HOP Energy struggled to meet Service Level Agreement KPIs for answering calls, and was challenged by staffing issues. A unified communications solution and workforce management suite were required to improve customer experiences and reduce costs. Solution: The Evolve IP unified communication solution provided visibility and reporting with sophisticated call recoding capabilities. Coupled with the Monet WFM solution, HOP Energy gained measurable improvements for both customers and for HOP Energy’s bottom line.

Improve Customer Experience KPIs and Reduce Costs through.. →

Case Study

Business Situation: HOP Energy struggled to meet Service Level Agreement KPIs for answering calls, and was challenged by staffing issues. A unified ...

Understanding Compliance in the Cloud Understanding Compliance in the Cloud

While many CSPs claim their cloud infrastructure is compliant, it’s important to take a closer look. There are various third-party ...

White Paper
White Paper
110 jplist-folder-All-Posts-4438 jplist-folder-White-Papers-17469 jplist-folder-All-Posts-4438 White-Paper-White-Paper jplist-topic-Compliance jplist-topic-FFIEC jplist-topic-hipaa jplist-topic-HITECH jplist-topic-ITAR jplist-topic-PCI 0 162256 162256 While many CSPs claim their cloud infrastructure is compliant, it’s important to take a closer look. There are various third-party certifiers, as well as agencies and industry groups that offer best practices and guidelines. While each of the various security standards involve a mix of requirements in order to achieve certification, some security mechanisms remain constant regardless of the standard. A closer look at each of the standards, the challenges they present and the questions to ask, will help determine which CSP may best meet your particular compliance needs. This is an excellent cloud brief for organizations interested in leveraging cloud services while securing data and meeting critical compliance standards.

Understanding Compliance in the Cloud

White Paper

While many CSPs claim their cloud infrastructure is compliant, it’s important to take a closer look. There are various third-party certifiers, as ...

Unified Communications as a Strategy…not a.. → Unified Communications as a Strategy…not a Service

Enterprise Unified Communication and Business Collaboration

Being ‘out of office’, ‘on the road’ or ‘working remotely’ is no longer a viable reason to miss a call. Most businesses, ...

White Paper
White Paper
111 jplist-folder-All-Posts-4438 White-Paper-White-Paper jplist-topic-Ucaas jplist-topic-Unified-Communications 0 156342 156342

Unified Communications as a Strategy…not a Service

White Paper

Being ‘out of office’, ‘on the road’ or ‘working remotely’ is no longer a viable reason to miss a call. Most businesses, including ...

8 Customer Service Tips from Contact Center.. → 8 Customer Service Tips from Contact Center Experts

Customer service is a big competitive differentiator for your brand. Make sure your Contact Center offers the best customer experience it ...

Blog Article
Blog Article
112 jplist-folder-All-Posts-4438 jplist-folder-Blog-4439 Blog jplist-topic-Call-Center jplist-topic-Ccaas jplist-topic-Cloud-Communications jplist-topic-Contact-Center jplist-topic-Customer-Service jplist-topic-Evolve-Ip jplist-topic-Tips 0 291621 291621 Customer service is a big competitive differentiator for your brand. Make sure your Contact Center offers the best customer experience it can. Here are 8 tips. 

8 Customer Service Tips from Contact Center Experts

Blog Article

Customer service is a big competitive differentiator for your brand. Make sure your Contact Center offers the best customer experience it can. Here ...

Benefits of Unified Communications Technology Benefits of Unified Communications Technology

Unified Communications technology improves productivity, reduce costs, enhance customer service and increase revenue. Learn more about the ...

Blog Article
Blog Article
113 jplist-folder-All-Posts-4438 jplist-folder-Blog-4439 Blog jplist-topic-Cloud-Communications jplist-topic-Evolve-Ip jplist-topic-Uc jplist-topic-Ucaas jplist-topic-Unified-Communications 0 291642 291642 Unified Communications technology improves productivity, reduce costs, enhance customer service and increase revenue. Learn more about the benefits of UC.

Benefits of Unified Communications Technology

Blog Article

Unified Communications technology improves productivity, reduce costs, enhance customer service and increase revenue. Learn more about the benefits ...

What'd the Difference between Auto Attendant.. → What'd the Difference between Auto Attendant and IVR?

Find out more about the difference between Auto Attendant and Interactive Voice Response (IVR).

Blog Article
Blog Article
114 jplist-folder-All-Posts-4438 jplist-folder-Blog-4439 Blog jplist-topic-Auto-Attendant jplist-topic-Call-Center jplist-topic-Cc jplist-topic-Ccaas jplist-topic-Cloud-Communications jplist-topic-Contact-Center jplist-topic-Ecs jplist-topic-Evolve-Ip jplist-topic-ivr 0 291709 291709 Find out more about the difference between Auto Attendant and Interactive Voice Response (IVR).

What'd the Difference between Auto Attendant and IVR?

Blog Article

Find out more about the difference between Auto Attendant and Interactive Voice Response (IVR).

What You Need to Implement a VoIP Phone.. → What You Need to Implement a VoIP Phone Business System

A VoIP phone business system brings many benefits. For the features to work seamlessly with existing applications review this article on ...

Blog Article
Blog Article
115 jplist-folder-All-Posts-4438 jplist-folder-Blog-4439 Blog jplist-topic-Cloud-Communications jplist-topic-Evolve-Ip jplist-topic-Phone-System jplist-topic-Uc jplist-topic-Ucaas jplist-topic-Unified-Communications jplist-topic-voice jplist-topic-Voip 0 291710 291710 A VoIP phone business system brings many benefits. For the features to work seamlessly with existing applications review this article on what you need.

What You Need to Implement a VoIP Phone Business System

Blog Article

A VoIP phone business system brings many benefits. For the features to work seamlessly with existing applications review this article on what you ...

Strategies to Recognize Contact Center Agents Strategies to Recognize Contact Center Agents

Reading this article's headline, you might have thought of money as an easy way to recognize your agents. But bonuses and raises aren't ...

Blog Article
Blog Article
116 jplist-folder-All-Posts-4438 jplist-folder-Blog-4439 Blog jplist-topic-Call-Center jplist-topic-Ccaas jplist-topic-Cloud-Communications jplist-topic-Contact-Center 0 291738 291738 Reading this article's headline, you might have thought of money as an easy way to recognize your agents. But bonuses and raises aren't your only options. Here are several other strategies to help you recognize Contact Center agent accomplishments. 

Strategies to Recognize Contact Center Agents

Blog Article

Reading this article's headline, you might have thought of money as an easy way to recognize your agents. But bonuses and raises aren't your only ...

Business Phone Systems Buyer's Guide: 5.. → Business Phone Systems Buyer's Guide: 5 Things You Need to.. →

Buying a business phone system should be simple. Yet there are many things you need to know to select the best business phone system for ...

Blog Article
Blog Article
117 jplist-folder-All-Posts-4438 jplist-folder-Blog-4439 Blog jplist-topic-Cloud-Communications jplist-topic-Evolve-Ip jplist-topic-IP-Phone-System jplist-topic-Uc jplist-topic-Ucaas jplist-topic-Unified-Communications jplist-topic-voice 0 291769 291769 Buying a business phone system should be simple. Yet there are many things you need to know to select the best business phone system for your organization. Here are 5 things you need to know before you make your choice.

Business Phone Systems Buyer's Guide: 5 Things You Need to.. →

Blog Article

Buying a business phone system should be simple. Yet there are many things you need to know to select the best business phone system for your ...

Why You Need Auto Attendant Why You Need Auto Attendant

Whether your company is big or small, you know the importance of answering call promptly, courteously. That's when an auto attendant can ...

Blog Article
Blog Article
118 jplist-folder-All-Posts-4438 jplist-folder-Blog-4439 Blog jplist-topic-Auto-Attendant jplist-topic-Ccaas jplist-topic-Cloud-Communications jplist-topic-Contact-Center jplist-topic-Ecs jplist-topic-Evolve-Ip 0 291790 291790 Whether your company is big or small, you know the importance of answering call promptly, courteously. That's when an auto attendant can help. Read this blog to find out more.

Why You Need Auto Attendant

Blog Article

Whether your company is big or small, you know the importance of answering call promptly, courteously. That's when an auto attendant can help. Read ...

Virtual Desktop Software: The Pros and Cons Virtual Desktop Software: The Pros and Cons

Research decision making online and your search engine will shoot back pages of articles on how to reduce the number of choices we make, ...

Blog Article
Blog Article
119 jplist-folder-All-Posts-4438 jplist-folder-Blog-4439 Blog jplist-topic-Cloud-Computing jplist-topic-Daas jplist-topic-Desktop-As-A-Service jplist-topic-Desktops jplist-topic-Evolve-Ip jplist-topic-VDI jplist-topic-Virtual-Desktop 0 291851 291851 Research decision making online and your search engine will shoot back pages of articles on how to reduce the number of choices we make, why we struggle with decisions, and decision fatigue. To save you some of the brain power you might expend considering a virtual desktop software solution, this article provides an overview of the pros and cons too.

Virtual Desktop Software: The Pros and Cons

Blog Article

Research decision making online and your search engine will shoot back pages of articles on how to reduce the number of choices we make, why we ...

Moving to the Cloud - Show me the Money Moving to the Cloud - Show me the Money

To help explain the value of migrating your business technology to the cloud, we've rounded up several cost savings you can gain from ...

Blog Article
Blog Article
120 jplist-folder-All-Posts-4438 jplist-folder-Blog-4439 Blog jplist-topic-Ccaas jplist-topic-Cloud-Communications jplist-topic-Cloud-Computing jplist-topic-Daas jplist-topic-DRaaS jplist-topic-Evolve-Ip jplist-topic-Iaas jplist-topic-Ucaas 0 291882 291882 To help explain the value of migrating your business technology to the cloud, we've rounded up several cost savings you can gain from making this move

Moving to the Cloud - Show me the Money

Blog Article

To help explain the value of migrating your business technology to the cloud, we've rounded up several cost savings you can gain from making this move

Unified Communications Transformation and.. → Unified Communications Transformation and Evolve IP

UCToday recognizes Evolve IP's unique collaboration approach to Unified Communications. Our very own Scott Kinka offers a look into what ...

Blog Article
Blog Article
121 jplist-folder-All-Posts-4438 jplist-folder-Blog-4439 Blog jplist-topic-Cloud-Communications jplist-topic-Evolve-Ip jplist-topic-Scott-Kinka jplist-topic-Uc jplist-topic-Ucaas jplist-topic-Unified-Communications 0 291903 291903 UCToday recognizes Evolve IP's unique collaboration approach to Unified Communications. Our very own Scott Kinka offers a look into what we're currently up to at Evolve IP, M&A growth direction, where our partners fit into our overall strategy, and how we stand out in the market.

Unified Communications Transformation and Evolve IP

Blog Article

UCToday recognizes Evolve IP's unique collaboration approach to Unified Communications. Our very own Scott Kinka offers a look into what we're ...

Top 10 Workstream Collaboration Questions to.. → Top 10 Workstream Collaboration Questions to Ask Your.. →

Workstream Collaboration is a software that combines messaging, presence, notifications, files, tools and people together in a searchable ...

White Paper
White Paper
122 jplist-folder-All-Posts-4438 White-Paper-White-Paper jplist-topic-Cisco-Teams jplist-topic-Cloud-Communications jplist-topic-Evolve-Ip jplist-topic-Microsoft-Teams jplist-topic-Uc jplist-topic-Ucaas jplist-topic-Unified-Communications jplist-topic-WebEx jplist-topic-Workstream-Collaboration 0 294515 294515 Workstream Collaboration is a software that combines messaging, presence, notifications, files, tools and people together in a searchable digital workspace. There are the top questions you need to be asking your prospects!

Top 10 Workstream Collaboration Questions to Ask Your.. →

White Paper

Workstream Collaboration is a software that combines messaging, presence, notifications, files, tools and people together in a searchable digital ...

Evolve IP Revolutionizes DaaS Delivery with.. → Evolve IP Revolutionizes DaaS Delivery with High Security,.. →

Evolve IP is excited to announce the availability of the Evolve IP OneCloud, the next generation of its highly acclaimed DaaS solution. ...

Press Release
Press Release
123 jplist-folder-All-Posts-4438 Press-Release-Press-Release jplist-topic-Cloud-Computing jplist-topic-Compute jplist-topic-Daas jplist-topic-Desktop jplist-topic-Desktop-As-A-Service jplist-topic-Evolve-Ip jplist-topic-Gartner jplist-topic-Vmware 0 298652 298652 Evolve IP is excited to announce the availability of the Evolve IP OneCloud, the next generation of its highly acclaimed DaaS solution. Evolve IP has been recognized as the largest U.S. DaaS partner in the VMware Cloud Provider Program.

Evolve IP Revolutionizes DaaS Delivery with High Security,.. →

Press Release

Evolve IP is excited to announce the availability of the Evolve IP OneCloud, the next generation of its highly acclaimed DaaS solution. Evolve IP has ...

Always Learning: 6 Tips to Keep Agent.. → Always Learning: 6 Tips to Keep Agent Training Ongoing

Don't stop at one and done training for new agents only. Keep your Contact Center agents on top of their game with ongoing training. Try ...

Blog Article
Blog Article
124 jplist-folder-All-Posts-4438 jplist-folder-Blog-4439 Blog jplist-topic-Cc jplist-topic-Ccaas jplist-topic-Cloud-Communications jplist-topic-Contact-Center jplist-topic-Gartner jplist-topic-Omnichannel 0 298683 298683 Don't stop at one and done training for new agents only. Keep your Contact Center agents on top of their game with ongoing training. Try these six tips. 

Always Learning: 6 Tips to Keep Agent Training Ongoing

Blog Article

Don't stop at one and done training for new agents only. Keep your Contact Center agents on top of their game with ongoing training. Try these six ...

Partner Day for thevoicefactory, now Evolve.. → Partner Day for thevoicefactory, now Evolve IP

UCToday's Rob Scott, highlights his experience at the annual partner event for thevoicefactory last week. Our very own Guy Fardone took the ...

Press Release
Press Release
125 jplist-folder-All-Posts-4438 Press-Release-Press-Release jplist-topic-Cloud-Communications jplist-topic-Cloud-Compute jplist-topic-Evolve-Ip jplist-topic-Partners jplist-topic-Thevoicefactory 0 298714 298714 UCToday's Rob Scott, highlights his experience at the annual partner event for thevoicefactory last week. Our very own Guy Fardone took the stage to discuss the exciting opportunities available in the cloud today. The event was an excellent indicator of where business is headed now that it has  rebranded as Evolve IP.

Partner Day for thevoicefactory, now Evolve IP

Press Release

UCToday's Rob Scott, highlights his experience at the annual partner event for thevoicefactory last week. Our very own Guy Fardone took the stage to ...

4 Ways Virtual Call Center Solutions Keep.. → 4 Ways Virtual Call Center Solutions Keep You Competitive

Call centers compete for top agents and clients while also seeking to provide the very best customer experience. Find out how Virtual Call ...

Blog Article
Blog Article
126 jplist-folder-All-Posts-4438 jplist-folder-Blog-4439 Blog jplist-topic-Call-Center jplist-topic-Cc jplist-topic-Ccaas jplist-topic-Cloud-Communications jplist-topic-Contact-Center jplist-topic-Ecs jplist-topic-Evolve-Contact-Suite jplist-topic-Evolve-Ip jplist-topic-Omnichannel 0 298745 298745 Call centers compete for top agents and clients while also seeking to provide the very best customer experience. Find out how Virtual Call Center Solutions can help!

4 Ways Virtual Call Center Solutions Keep You Competitive

Blog Article

Call centers compete for top agents and clients while also seeking to provide the very best customer experience. Find out how Virtual Call Center ...

What is Unified Communications? What is Unified Communications?

What is Unified Communications (UC)? Why is everyone talking about it? Find out more in this blog.

Blog Article
Blog Article
127 jplist-folder-All-Posts-4438 jplist-folder-Blog-4439 Blog jplist-topic-Cloud-Communications jplist-topic-Phone-System jplist-topic-Uc jplist-topic-Ucaas jplist-topic-Unified-Communications 0 298776 298776 What is Unified Communications (UC)? Why is everyone talking about it? Find out more in this blog.

What is Unified Communications?

Blog Article

What is Unified Communications (UC)? Why is everyone talking about it? Find out more in this blog.

5 Reasons to Switch to Hosted Business Phone.. → 5 Reasons to Switch to Hosted Business Phone System

A hosted PBX phone system is a cloud-based phone system where a vendor houses the equipment and technology necessary for the voice ...

Blog Article
Blog Article
128 jplist-folder-All-Posts-4438 jplist-folder-Blog-4439 Blog jplist-topic-Cloud-Communications jplist-topic-Phone-System jplist-topic-Uc jplist-topic-Ucaas jplist-topic-Unified-Communications 0 298808 298808 A hosted PBX phone system is a cloud-based phone system where a vendor houses the equipment and technology necessary for the voice communications. Lets take a look at some of the benefits...

5 Reasons to Switch to Hosted Business Phone System

Blog Article

A hosted PBX phone system is a cloud-based phone system where a vendor houses the equipment and technology necessary for the voice communications. ...

Evolve IP and TXi Telecoms Bring UCaaS to.. → Evolve IP and TXi Telecoms Bring UCaaS to Antarctica

Recently, the UK-based Hosted Telephony and Satcom provider, TXi Telecoms made news for their recent voyage into Antarctica. TXi Telecoms ...

White Paper
White Paper
129 jplist-folder-All-Posts-4438 White-Paper-White-Paper jplist-topic-Antarctica jplist-topic-Broadsoft jplist-topic-Cloud-Communications jplist-topic-Evolve-Ip jplist-topic-Telephony jplist-topic-TXi-Telecoms jplist-topic-Uc-one jplist-topic-Ucaas jplist-topic-Unified-Communications 0 304825 304825 Recently, the UK-based Hosted Telephony and Satcom provider, TXi Telecoms made news for their recent voyage into Antarctica. TXi Telecoms offers fully-hosted Telephony portfolio through Evolve IP. Find out how Evolve IP and TXi Telecoms were able to bring UC-One to Antarctica!

Evolve IP and TXi Telecoms Bring UCaaS to Antarctica

White Paper

Recently, the UK-based Hosted Telephony and Satcom provider, TXi Telecoms made news for their recent voyage into Antarctica. TXi Telecoms offers ...

Workforce Management by Evolve IP Workforce Management by Evolve IP

Watch this video to learn how deploying Monet Software's Workforce Management tool with Evolve IP's Omnichannel Contact Center Solution ...

Video
Video
130 jplist-folder-All-Posts-4438 Video-Video jplist-topic-Call-Center jplist-topic-Ccaas jplist-topic-Cloud-Communication jplist-topic-Contact-Center jplist-topic-Ecs jplist-topic-Evolve-Ip jplist-topic-Monet jplist-topic-Omnichannel jplist-topic-Workforce-Management 0 304856 304856 Watch this video to learn how deploying Monet Software's Workforce Management tool with Evolve IP's Omnichannel Contact Center Solution will help you build accurate forecasts & schedules, conduct real-time adherence and analyze performance. 

Workforce Management by Evolve IP

Video

Watch this video to learn how deploying Monet Software's Workforce Management tool with Evolve IP's Omnichannel Contact Center Solution will help you ...

US Dermatology Partners Case Study US Dermatology Partners Case Study

Find out how Evolve IP will save USDP $6.45 Million over the next 5 years with our Cloud Computing and Communications Solutions.

Video
Video
131 jplist-folder-All-Posts-4438 Video-Video jplist-topic-Case-Study jplist-topic-Cloud-Communications jplist-topic-Cloud-Computing jplist-topic-Evolve-Ip jplist-topic-USDP 0 304887 304887 Find out how Evolve IP will save USDP $6.45 Million over the next 5 years with our Cloud Computing and Communications Solutions.

US Dermatology Partners Case Study

Video

Find out how Evolve IP will save USDP $6.45 Million over the next 5 years with our Cloud Computing and Communications Solutions.

Post Call Survey Datasheet Post Call Survey Datasheet

The best way to understand customer feedback is to simply ask the customer directly. Find out how Evolve IP's Post Call Survey provides ...

Data Sheet
Data Sheet
132 jplist-folder-All-Posts-4438 Data-Sheet-Data-Sheet jplist-topic-Call-Center jplist-topic-Ccaas jplist-topic-Contact-Center jplist-topic-Customer-Experience jplist-topic-CX jplist-topic-Ecs jplist-topic-Evolve-Contact-Suite jplist-topic-Evolve-Ip jplist-topic-Gartner jplist-topic-Post-Call-Survey jplist-topic-Survey 0 305179 305179

Post Call Survey Datasheet

Data Sheet

The best way to understand customer feedback is to simply ask the customer directly. Find out how Evolve IP's Post Call Survey provides businesses ...

Clearlogin Identity Management Clearlogin Identity Management

Watch this video to find out everything you need to know about Evolve IP's very own Identity Management Solution, Clearlogin.

Video
Video
133 jplist-folder-All-Posts-4438 Video-Video jplist-topic-Access-Management jplist-topic-Clearlogin jplist-topic-Cloud-Security jplist-topic-Evolve-Ip jplist-topic-IDaaS jplist-topic-Identity-Management jplist-topic-Multi-factor-Authentication jplist-topic-security jplist-topic-Single-Sign-On jplist-topic-SSO 0 305195 305195 Watch this video to find out everything you need to know about Evolve IP's very own Identity Management Solution, Clearlogin.

Clearlogin Identity Management

Video

Watch this video to find out everything you need to know about Evolve IP's very own Identity Management Solution, Clearlogin.

Veeam vs. the Competition for Microsoft.. → Veeam vs. the Competition for Microsoft Office 365 Data.. →

The following document highlights Veeam's unique business benefits and capabilities for Microsoft Office 365 vs. the general competition.

White Paper
White Paper
134 jplist-folder-All-Posts-4438 White-Paper-White-Paper 0 305224 305224 The following document highlights Veeam's unique business benefits and capabilities for Microsoft Office 365 vs. the general competition.

Veeam vs. the Competition for Microsoft Office 365 Data.. →

White Paper

The following document highlights Veeam's unique business benefits and capabilities for Microsoft Office 365 vs. the general competition.

Broadsoft Success Story - JW Marriott Broadsoft Success Story - JW Marriott

Broadsoft and the hospitality experts at Fourteen IP and Evolve IP UK partnered to deliver a unique solution to the JW Marriott Venice - a ...

Video
Video
135 jplist-folder-All-Posts-4438 Video-Video jplist-topic-Broadsoft jplist-topic-Case-Study jplist-topic-Evolve-Ip jplist-topic-Hospitality jplist-topic-hosted-pbx jplist-topic-International jplist-topic-Success-Story jplist-topic-Uc jplist-topic-Ucaas jplist-topic-Unified-Communications 0 305272 305272 Broadsoft and the hospitality experts at Fourteen IP and Evolve IP UK partnered to deliver a unique solution to the JW Marriott Venice - a European-ready hosted PBX solution especially tailored for the hospitality industry. The cloud-based solution is delivering five-star benefits to the JW Marriott - Venice and its guests.

Broadsoft Success Story - JW Marriott

Video

Broadsoft and the hospitality experts at Fourteen IP and Evolve IP UK partnered to deliver a unique solution to the JW Marriott Venice - a ...

Why Outsource Your IT Help Desk Why Outsource Your IT Help Desk

IT support is resource-intensive. Your end-users want prompt, efficient incident responses. Your IT team wants to do the more interesting, ...

Blog Article
Blog Article
136 jplist-folder-All-Posts-4438 jplist-folder-Blog-4439 Blog jplist-topic-Cloud-Computing jplist-topic-Help-Desk jplist-topic-It jplist-topic-IT-Help-Desk jplist-topic-Outsource jplist-topic-Support 0 305342 305342 IT support is resource-intensive. Your end-users want prompt, efficient incident responses. Your IT team wants to do the more interesting, innovative work they trained for. An external help desk solution can be the answer both desire. Why outsource your IT help desk? This article addresses several of the advantages. 

Why Outsource Your IT Help Desk

Blog Article

IT support is resource-intensive. Your end-users want prompt, efficient incident responses. Your IT team wants to do the more interesting, innovative ...

Top 6 Reasons to Use a Call Back Solution Top 6 Reasons to Use a Call Back Solution

Call back solutions provide an effective way to save your customers from the fiery frustrations of sitting on hold. There are many benefits ...

Blog Article
Blog Article
137 jplist-folder-All-Posts-4438 jplist-folder-Blog-4439 Blog jplist-topic-Call-Back jplist-topic-Call-Center jplist-topic-Ccaas jplist-topic-Cloud-Communications jplist-topic-Contact-Center jplist-topic-Ecs jplist-topic-Evolve-Contact-Suite jplist-topic-Evolve-Ip jplist-topic-Gartner jplist-topic-Queue-Callback 0 305373 305373 Call back solutions provide an effective way to save your customers from the fiery frustrations of sitting on hold. There are many benefits to this service which improves efficiency for both your business and your callers.

Top 6 Reasons to Use a Call Back Solution

Blog Article

Call back solutions provide an effective way to save your customers from the fiery frustrations of sitting on hold. There are many benefits to this ...

Evolve IP Product Deep Dive Evolve IP Product Deep Dive

This session is meant for both new and existing Partners who want to effectively position Evolve IP and learn how to quickly identify new ...

October 11, 2019 Live Webinar
Live Webinar
138 jplist-folder-All-Posts-4438 Live-Webinar-Live-Webinar jplist-topic-Call-Center jplist-topic-Ccaas jplist-topic-Cloud-Communications jplist-topic-Cloud-Computing jplist-topic-Contact-Center jplist-topic-Daas jplist-topic-Deep-Dive jplist-topic-Desktop jplist-topic-Disaster-Recovery jplist-topic-DRaaS jplist-topic-Evolve-Ip jplist-topic-Iaas jplist-topic-Identity-Management jplist-topic-Infrastructure jplist-topic-Solutions jplist-topic-Ucaas jplist-topic-Unified-Communications jplist-topic-VDI jplist-topic-Virtual-Servers 10/11/2019 0 314107 314107 This session is meant for both new and existing Partners who want to effectively position Evolve IP and learn how to quickly identify new Cloud opportunities that will make you more money. We'll discuss the Cloud industry and the key drivers pushing customers and prospects to the Cloud as well as all Evolve IP products and services. This is a great session for new partners, new employees, and anyone needing a refresher about Evolve IP.

Evolve IP Product Deep Dive

Live Webinar

This session is meant for both new and existing Partners who want to effectively position Evolve IP and learn how to quickly identify new Cloud ...

Evolve IP Battle Card Evolve IP Battle Card

Use our Battle Card to leverage Evolve IP's award-winning solutions. This Battle Card includes solution highlights, cloud qualifying ...

Battle Card
Battle Card
139 jplist-folder-All-Posts-4438 Battle-Card-Battle-Card jplist-topic-Battle-Card jplist-topic-Ccaas jplist-topic-Cloud-Communications jplist-topic-Cloud-Computing jplist-topic-Contact-Center jplist-topic-Daas jplist-topic-Desktop jplist-topic-Disaster-Recovery jplist-topic-DRaaS jplist-topic-Evolve-Ip jplist-topic-Iaas jplist-topic-Infrastructure jplist-topic-Ucaas jplist-topic-Unified-Communications 0 317033 317033 Use our Battle Card to leverage Evolve IP's award-winning solutions. This Battle Card includes solution highlights, cloud qualifying questions to ask your prospects, and a multi-solution case study that will result in $6.45 Million in savings for our partner's client.

Evolve IP Battle Card

Battle Card

Use our Battle Card to leverage Evolve IP's award-winning solutions. This Battle Card includes solution highlights, cloud qualifying questions to ask ...

Evolve IP Named for Seventh Time to the Inc... → Evolve IP Named for Seventh Time to the Inc. 5000 List of.. →

Evolve IP is excited to announce its inclusion on Inc. Magazine's Inc. 5000 list for the seventh time since 2012!

Press Release
Press Release
140 jplist-folder-All-Posts-4438 Press-Release-Press-Release jplist-topic-Awards jplist-topic-Cloud-Communications jplist-topic-Cloud-Computing jplist-topic-Evolve-Ip jplist-topic-Inc-5000 jplist-topic-Recognition 0 318489 318489 Evolve IP is excited to announce its inclusion on Inc. Magazine's Inc. 5000 list for the seventh time since 2012!

Evolve IP Named for Seventh Time to the Inc. 5000 List of.. →

Press Release

Evolve IP is excited to announce its inclusion on Inc. Magazine's Inc. 5000 list for the seventh time since 2012!

Benefits of Customer Feedback at the Agent.. → Benefits of Customer Feedback at the Agent Level

It's difficult today to find a company that doesn't recognize the value in soliciting customer feedback. Scrutinizing customer feedback for ...

Blog Article
Blog Article
141 jplist-folder-All-Posts-4438 jplist-folder-Blog-4439 Blog jplist-topic-Agents jplist-topic-Call-Center jplist-topic-Ccaas jplist-topic-Cloud-Communications jplist-topic-Contact-Center jplist-topic-Customer-Feedback jplist-topic-Ecs jplist-topic-Evolve-Contact-Suite jplist-topic-Evolve-Ip 0 318534 318534

Benefits of Customer Feedback at the Agent Level

Blog Article

It's difficult today to find a company that doesn't recognize the value in soliciting customer feedback. Scrutinizing customer feedback for each ...

3 Capabilities Your Contact Center Must-Have.. → 3 Capabilities Your Contact Center Must-Have by 2020

In this webinar, Rich Fox, VP of Contact Center Solutions, shares his insights around trends, challenges and recommendations around ...

Video
Video
142 jplist-folder-All-Posts-4438 Video-Video jplist-topic-Call-Center jplist-topic-Cc jplist-topic-Ccaas jplist-topic-Cloud-Communications jplist-topic-Contact-Center jplist-topic-Evolve-Ip jplist-topic-Omnichannel 0 318565 318565 In this webinar, Rich Fox, VP of Contact Center Solutions, shares his insights around trends, challenges and recommendations around omnichannel, automation and unification of contact center technology. 

3 Capabilities Your Contact Center Must-Have by 2020

Video

In this webinar, Rich Fox, VP of Contact Center Solutions, shares his insights around trends, challenges and recommendations around omnichannel, ...

Taking Control of Your Office 365 Data Taking Control of Your Office 365 Data

Read this paper to better understand what you need to be doing to protect and control your Office 365 data.

White Paper
White Paper
143 jplist-folder-All-Posts-4438 White-Paper-White-Paper jplist-topic-Backup jplist-topic-data jplist-topic-Evolve-Ip jplist-topic-Microsoft jplist-topic-O365 jplist-topic-Office-365 jplist-topic-Saas jplist-topic-Software jplist-topic-Software-As-A-Service jplist-topic-Veeam 0 318596 318596 Read this paper to better understand what you need to be doing to protect and control your Office 365 data.

Taking Control of Your Office 365 Data

White Paper

Read this paper to better understand what you need to be doing to protect and control your Office 365 data.

UC-One Connect UC-One Connect

Evolve IP's UC-One improves employee productivity & team collaboration by fully integrating HD voice & video calling, meetings, direct & ...

Data Sheet
Data Sheet
144 jplist-folder-All-Posts-4438 Data-Sheet-Data-Sheet jplist-topic-Cloud-Communications jplist-topic-Evolve-Ip jplist-topic-Uc jplist-topic-Uc-one jplist-topic-Ucaas jplist-topic-Unified-Communications 0 318627 318627 Evolve IP's UC-One improves employee productivity & team collaboration by fully integrating HD voice & video calling, meetings, direct & group messaging, presence, desktop sharing, mobile working, and audio/web conferencing across platforms, to any location. 

UC-One Connect

Data Sheet

Evolve IP's UC-One improves employee productivity & team collaboration by fully integrating HD voice & video calling, meetings, direct & group ...

The #1 Investment Priority: Omnichannel The #1 Investment Priority: Omnichannel

This blog explains why the #1 investment priority that contact center professionals should be making is...Omnichannel.

Blog Article
Blog Article
145 jplist-folder-All-Posts-4438 jplist-folder-Blog-4439 Blog jplist-topic-Ccaas jplist-topic-Cloud-Communications jplist-topic-Contact-Center jplist-topic-Omnichannel 0 318648 318648 This blog explains why the #1 investment priority that contact center professionals should be making is...Omnichannel.

The #1 Investment Priority: Omnichannel

Blog Article

This blog explains why the #1 investment priority that contact center professionals should be making is...Omnichannel.

4 Key Strategies to Cut Call Escalations 4 Key Strategies to Cut Call Escalations

Whether it is an agent or a customer initiating a transfer up the chain command, call escalation is often something you want to manage to ...

Blog Article
Blog Article
146 jplist-folder-All-Posts-4438 jplist-folder-Blog-4439 Blog jplist-topic-Agent jplist-topic-Call-Center jplist-topic-Ccaas jplist-topic-Cloud-Communications jplist-topic-Contact-Center jplist-topic-Ecs jplist-topic-Escalations jplist-topic-Evolve-Contact-Suite jplist-topic-Evolve-Ip 0 318679 318679 Whether it is an agent or a customer initiating a transfer up the chain command, call escalation is often something you want to manage to avoid. Try these strategies to cut back on call escalations. 

4 Key Strategies to Cut Call Escalations

Blog Article

Whether it is an agent or a customer initiating a transfer up the chain command, call escalation is often something you want to manage to avoid. Try ...

Evolve IP Standard Handset Depoyments Evolve IP Standard Handset Depoyments

Evolve IP delivers handsets from the top three global phone manufacturers: Cisco, Polycom, and Yealink. Use this handset comparison matrix ...

Sell Sheets
Sell Sheets
147 jplist-folder-All-Posts-4438 Sell-Sheets-Sell-Sheets jplist-topic-Cisco jplist-topic-Handsets jplist-topic-Matrix jplist-topic-Pbx jplist-topic-Phones jplist-topic-Polycom jplist-topic-Ucaas jplist-topic-Unified-Communications jplist-topic-Yealink 0 318746 318746 Evolve IP delivers handsets from the top three global phone manufacturers: Cisco, Polycom, and Yealink. Use this handset comparison matrix to find a phone that best meets your business needs. 

Evolve IP Standard Handset Depoyments

Sell Sheets

Evolve IP delivers handsets from the top three global phone manufacturers: Cisco, Polycom, and Yealink. Use this handset comparison matrix to find a ...

Best Practices for Omnichannel Best Practices for Omnichannel

According to Forrester, 95% of clients use more than one channel to communication with companies. Our contact center experts have put ...

Blog Article
Blog Article
148 jplist-folder-All-Posts-4438 jplist-folder-Blog-4439 Blog jplist-topic-Ccaas jplist-topic-Cloud-Communications jplist-topic-Contact-Center jplist-topic-Evolve-Ip jplist-topic-Omnichannel 0 318747 318747 According to Forrester, 95% of clients use more than one channel to communication with companies. Our contact center experts have put together the 8 best practices to maximize omnichannel experience for your customers.

Best Practices for Omnichannel

Blog Article

According to Forrester, 95% of clients use more than one channel to communication with companies. Our contact center experts have put together the 8 ...

Evolve IP Handset Upgrades Evolve IP Handset Upgrades

Evolve IP delivers handsets from the top three global phone manufacturers: Cisco, Polycom, and Yealink. Use this comparison matrix if ...

Sell Sheets
Sell Sheets
149 jplist-folder-All-Posts-4438 Sell-Sheets-Sell-Sheets jplist-topic-Cisco jplist-topic-Handsets jplist-topic-Matrix jplist-topic-Pbx jplist-topic-Phones jplist-topic-Polycom jplist-topic-Ucaas jplist-topic-Unified-Communications jplist-topic-Yealink 0 318748 318748 Evolve IP delivers handsets from the top three global phone manufacturers: Cisco, Polycom, and Yealink. Use this comparison matrix if you’re looking for an upgraded handset.

Evolve IP Handset Upgrades

Sell Sheets

Evolve IP delivers handsets from the top three global phone manufacturers: Cisco, Polycom, and Yealink. Use this comparison matrix if you’re ...

Disaster Recovery Planning Process Disaster Recovery Planning Process

Is your company prepared for a disaster? If not, the following guideline can help you take the right steps to develop a comprehensive ...

Blog Article
Blog Article
150 jplist-folder-All-Posts-4438 jplist-folder-Blog-4439 Blog jplist-topic-Backup jplist-topic-Cloud-Computing jplist-topic-Disaster-Recovery jplist-topic-DR jplist-topic-DRaaS 0 318776 318776 Is your company prepared for a disaster? If not, the following guideline can help you take the right steps to develop a comprehensive disaster recovery plan that will ensure your doors can stay open.

Disaster Recovery Planning Process

Blog Article

Is your company prepared for a disaster? If not, the following guideline can help you take the right steps to develop a comprehensive disaster ...

An Overview of Contact Center Reporting.. → An Overview of Contact Center Reporting Metrics - Outbound

When it comes to outbound calling success, there are several metrics that make a real difference. Here are eight to consider.

Blog Article
Blog Article
151 jplist-folder-All-Posts-4438 jplist-folder-Blog-4439 Blog jplist-topic-Call-Center jplist-topic-Ccaas jplist-topic-Cloud-Communications jplist-topic-Contact-Center jplist-topic-Evolve-Ip jplist-topic-Metrics jplist-topic-Outbound jplist-topic-Outbound-Dialing 0 318777 318777 When it comes to outbound calling success, there are several metrics that make a real difference. Here are eight to consider.

An Overview of Contact Center Reporting Metrics - Outbound

Blog Article

When it comes to outbound calling success, there are several metrics that make a real difference. Here are eight to consider.

7 Strategies to Improve CX of Contact Center.. → 7 Strategies to Improve CX of Contact Center Chat

The best contact center chat does more than answer questions and resolve concerns. A positive customer experience with contact center chat ...

Blog Article
Blog Article
152 jplist-folder-All-Posts-4438 jplist-folder-Blog-4439 Blog jplist-topic-Cc jplist-topic-Ccaas jplist-topic-Chat jplist-topic-Cloud-Communications jplist-topic-Contact-Center jplist-topic-Customer-Experience jplist-topic-Customer-Satisfaction jplist-topic-CX jplist-topic-Evolve-Ip jplist-topic-Performance 0 324379 324379 The best contact center chat does more than answer questions and resolve concerns. A positive customer experience with contact center chat can enhance brand loyalty, increase revenue, and bring other benefits. Here are the top strategies to try. 

7 Strategies to Improve CX of Contact Center Chat

Blog Article

The best contact center chat does more than answer questions and resolve concerns. A positive customer experience with contact center chat can ...

Key Findings on Teams and Collaboration.. → Key Findings on Teams and Collaboration Infographic

Today's workplace runs on teamwork. With the right partner and tools, teams are more productive, more profitable, and more engaged. Check ...

Infographic
Infographic
153 jplist-folder-All-Posts-4438 Infographic-Infographic jplist-topic-Collaboration jplist-topic-Microsoft-Teams jplist-topic-Teams jplist-topic-Uc jplist-topic-Ucaas jplist-topic-ucc jplist-topic-Unified-Communications jplist-topic-Unified-Communications-And-Collaboration jplist-topic-Workspace-Collaboration jplist-topic-Workstream-Collaboration 0 324610 324610 Today's workplace runs on teamwork. With the right partner and tools, teams are more productive, more profitable, and more engaged. Check out all of our findings in this infographic!

Key Findings on Teams and Collaboration Infographic

Infographic

Today's workplace runs on teamwork. With the right partner and tools, teams are more productive, more profitable, and more engaged. Check out all of ...

5 Key Advantages of BYOD 5 Key Advantages of BYOD

With our great reliance on our smartphones today, it's no surprise that many businesses are turning into bring your own device workplaces. ...

Blog Article
Blog Article
154 jplist-folder-All-Posts-4438 jplist-folder-Blog-4439 Blog jplist-topic-Bring-Your-Own-Device jplist-topic-Byod jplist-topic-Daas jplist-topic-Desktop-As-A-Service jplist-topic-MDM jplist-topic-Mobile-Device-Management jplist-topic-Remote-Monitoring-And-Management jplist-topic-RMM jplist-topic-Ucaas jplist-topic-Virtual-Desktops 0 324641 324641 With our great reliance on our smartphones today, it's no surprise that many businesses are turning into bring your own device workplaces. These five key advantages of BYOD help explain the trend.

5 Key Advantages of BYOD

Blog Article

With our great reliance on our smartphones today, it's no surprise that many businesses are turning into bring your own device workplaces. These five ...

UC-One Connect Datasheet (long) UC-One Connect Datasheet (long)

UC-One is a communications and collaboration Software as a Service for calling, messaging, and meeting with anyone, from any device. UC-One ...

Data Sheet
Data Sheet
155 jplist-folder-All-Posts-4438 Data-Sheet-Data-Sheet jplist-topic-Collaboration jplist-topic-Communication jplist-topic-Evolve-Ip jplist-topic-Saas jplist-topic-Software-As-A-Service jplist-topic-Uc jplist-topic-Uc-one jplist-topic-UC-One-Connect jplist-topic-Ucaas 0 324673 324673 UC-One is a communications and collaboration Software as a Service for calling, messaging, and meeting with anyone, from any device. UC-One provides a seamless and consistent communications experience that is ideal for organizations of any size with geographically dispersed teams and mobile employees. 

UC-One Connect Datasheet (long)

Data Sheet

UC-One is a communications and collaboration Software as a Service for calling, messaging, and meeting with anyone, from any device. UC-One provides ...

Cloud Elasticity vs Cloud Scalability Cloud Elasticity vs Cloud Scalability

There are many factors to weigh and understand when deciding what cloud service provider to do business with. One important one is the ...

Blog Article
Blog Article
156 jplist-folder-All-Posts-4438 jplist-folder-Blog-4439 Blog jplist-topic-Ccaas jplist-topic-Cloud jplist-topic-Cloud-Communications jplist-topic-Cloud-Computing jplist-topic-Daas jplist-topic-DRaaS jplist-topic-Elasticity jplist-topic-Evolve-Ip jplist-topic-Iaas jplist-topic-Scalability jplist-topic-Ucaas 0 324703 324703 There are many factors to weigh and understand when deciding what cloud service provider to do business with. One important one is the distinction between cloud elasticity vs cloud scalability. This article offers help.

Cloud Elasticity vs Cloud Scalability

Blog Article

There are many factors to weigh and understand when deciding what cloud service provider to do business with. One important one is the distinction ...

E-Book: UC-One Connect E-Book: UC-One Connect

This e-book explains how UC-One helps teams work easy with full-featured cloud calling, messaging, and meetings all in one app.

eBook
eBook
157 jplist-folder-All-Posts-4438 eBook-eBook jplist-topic-Calling jplist-topic-Meetings jplist-topic-messaging jplist-topic-Team-Collaboration jplist-topic-Teams jplist-topic-Uc-one jplist-topic-UC-One-Connect 0 324734 324734 This e-book explains how UC-One helps teams work easy with full-featured cloud calling, messaging, and meetings all in one app.

E-Book: UC-One Connect

eBook

This e-book explains how UC-One helps teams work easy with full-featured cloud calling, messaging, and meetings all in one app.

Evolve IP Q4 SPIFF Evolve IP Q4 SPIFF

Evolve IP gets you to the cloud faster than a speeding bullet! As the industry's only multi-threaded cloud provider, Evolve IP can enable ...

SPIFF
SPIFF
158 jplist-folder-All-Posts-4438 SPIFF-SPIFF jplist-topic-Bonus jplist-topic-Evolve-Ip jplist-topic-Incentive jplist-topic-Spiff 0 325026 325026

Evolve IP Q4 SPIFF

SPIFF

Evolve IP gets you to the cloud faster than a speeding bullet! As the industry's only multi-threaded cloud provider, Evolve IP can enable you to GAIN ...

Contact Center ECS Data Sheet Contact Center ECS Data Sheet

Call Center, Agents, Hosted Contact Center

The Evolve Call Center is designed to provide contact centers of any size with access to a broad range of features, increased scalability ...

Data Sheet
Data Sheet
159 jplist-folder-All-Posts-4438 Data-Sheet-Data-Sheet jplist-topic-Contact-Center 0 325061 325061 The Evolve Call Center is designed to provide contact centers of any size with access to a broad range of features, increased scalability and flexibility. 

Contact Center ECS Data Sheet

Data Sheet

The Evolve Call Center is designed to provide contact centers of any size with access to a broad range of features, increased scalability and ...

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